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3CX Live Chat vs Oracle Communications Unified Communications comparison

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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between 3CX Live Chat and Oracle Communications Unified Communications based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
Download the complete report
767,667 professionals have used our research since 2012.
Featured Review
Christodoulos Panagi
It lets me speak with my colleagues and suppliers from anywhere
I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the office.
Use Oracle Communications Unified Communications?
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."

    • More 3CX Live Chat Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about 3CX Live Chat?
    Top Answer:The solution is stable.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for 3CX Live Chat?
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Read all 8 answers   →
    What needs improvement with 3CX Live Chat?
    Top Answer:The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
    Read all 10 answers   →
    Ask a question

    Earn 20 points

    Ranking
    1st
    out of 28 in Unified Communications
    Views
    723
    Comparisons
    455
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    21st
    out of 28 in Unified Communications
    Views
    60
    Comparisons
    46
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    3CX PBX
    Oracle Communications IMS Infrastructure
    Learn More
    3CX
    Oracle
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    Oracle Communications Unified Communications Suite is used by enterprises and service providers to improve employee productivity in a cost effective manner. It is a standards-based, scalable, secure and reliable platform that provides access to realtime and near real-time capabilities including voice, video, screen sharing, messaging, calendaring, instant messaging and presence on desktop, web, and mobile devices. Whereas the portfolio benefits enterprises by delivering a seamless, friction-free communications experience to its employees, it also benefits communications and cloud service providers worldwide by enabling them to regain ownership of the communication experience, increase their addressable market, offer compelling and sticky services to increase monetization opportunities, and better compete with OTT providers with a differentiated solution at a low total cost of ownership.

    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Media Company5%
    VISITORS READING REVIEWS
    Comms Service Provider15%
    Computer Software Company13%
    Financial Services Firm10%
    Government7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise49%
    No Data Available
    Buyer's Guide
    Unified Communications
    March 2024
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    Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: March 2024.
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    767,667 professionals have used our research since 2012.

    3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Oracle Communications Unified Communications is ranked 21st in Unified Communications. 3CX Live Chat is rated 8.8, while Oracle Communications Unified Communications is rated 0.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Webex, Cisco VoIP PBX, Fortinet FortiVoice and Kamailio SIP Server, whereas Oracle Communications Unified Communications is most compared with Kamailio SIP Server.

    See our list of best Unified Communications vendors.

    We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.