We performed a comparison between 3CX Live Chat and PGi GlobalMeet based on real PeerSpot user reviews.
Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings."It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"With the reporting feature you can get all the incoming and outgoing call details."
"Mobility features and remote extensions work well."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"I am impressed with the tool's production support."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Its features for scheduling and generating reports need improvement."
"The support team can appear to be condescending."
"There should be an option to save some extensions."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The tool is slow in updating changes. It also has a poor dashboard operating system."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while PGi GlobalMeet is ranked 21st in Virtual Meetings with 10 reviews. 3CX Live Chat is rated 8.8, while PGi GlobalMeet is rated 8.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of PGi GlobalMeet writes "Unlike other conferencing services, we've never had any issues with not being able to dial-in or sudden drop-outs when using GlobalMeet Audio". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas PGi GlobalMeet is most compared with Webex.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.