3CX Live Chat vs PGi GlobalMeet comparison

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518 views|334 comparisons
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Comparison Buyer's Guide
Executive Summary

We performed a comparison between 3CX Live Chat and PGi GlobalMeet based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.
To learn more, read our detailed Virtual Meetings Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone.""Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.""With the reporting feature you can get all the incoming and outgoing call details.""Mobility features and remote extensions work well.""The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs.""The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs.""The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress.""It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

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"I am impressed with the tool's production support."

More PGi GlobalMeet Pros →

Cons
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve.""Its features for scheduling and generating reports need improvement.""The support team can appear to be condescending.""There should be an option to save some extensions.""It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.""I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service.""3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls.""Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

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"The tool is slow in updating changes. It also has a poor dashboard operating system."

More PGi GlobalMeet Cons →

Pricing and Cost Advice
  • "Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
  • "The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
  • "There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."
  • "We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
  • "The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
  • "We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
  • "The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
  • "There is no add-on costing on the standard fees."
  • More 3CX Live Chat Pricing and Cost Advice →

  • "The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly."
  • More PGi GlobalMeet Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:I'm not 100% sure. However, it’s my understanding that there is no cost.
    Top Answer:The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
    Top Answer:I am impressed with the tool's production support.
    Top Answer:The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly.
    Top Answer:The tool is slow in updating changes. It also has a poor dashboard operating system.
    Product Features
    3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration and replaces proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. With integrated WebRTC video conferencing; apps for Android, iOS, the web and desktop; a full suite of collaboration features, and website live chat, 3CX offers companies a complete communications package out of the box.
    Ranking
    11th
    out of 62 in Virtual Meetings
    Views
    518
    Comparisons
    334
    Reviews
    5
    Average Words per Review
    432
    Rating
    8.0
    21st
    out of 62 in Virtual Meetings
    Views
    230
    Comparisons
    127
    Reviews
    1
    Average Words per Review
    176
    Rating
    7.0
    Comparisons
    Also Known As
    3CX PBX
    GlobalMeet
    Learn More
    Overview

    Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

    Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

    • Easy and convenient for visitors
    • Build rapport with potential customers via live chat
    • Increase sales
    • Reduce customer support line costs by using live chat
    • Learn to understand the pain points of your customers

    FEATURES

    • Simple and clean UI for all users
    • Option to elevate a live chat to a call or video call
    • Free iOS or Android apps to respond to messages through a smartphone
    • Ability to transfer chats to other agents
    • Agent’s picture is shown in the live chatbox
    • Customizable chatbox. Add a company logo, change the colors of the chatbox
    • All chats are saved in chat history
    • Dedicated storage system for all offline messages
    • Create unlimited agents to handle live chats and calls
    • Customizable offline message form
    • Supports animations in the chatbox
    • Ability to choose whether you want to accept or decline a chat

    The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.

    Sample Customers
    Information Not Available
    Equifax, New York Life, Expedia, SAP, Aaron's, Staples
    Top Industries
    REVIEWERS
    Comms Service Provider41%
    Financial Services Firm14%
    Manufacturing Company9%
    Media Company5%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Comms Service Provider14%
    Financial Services Firm9%
    Government7%
    REVIEWERS
    Wellness & Fitness Company33%
    Media Company22%
    Logistics Company22%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Media Company18%
    Computer Software Company16%
    Financial Services Firm16%
    Construction Company12%
    Company Size
    REVIEWERS
    Small Business83%
    Midsize Enterprise13%
    Large Enterprise4%
    VISITORS READING REVIEWS
    Small Business36%
    Midsize Enterprise15%
    Large Enterprise49%
    REVIEWERS
    Small Business27%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business38%
    Midsize Enterprise16%
    Large Enterprise46%
    Buyer's Guide
    Virtual Meetings
    March 2024
    Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while PGi GlobalMeet is ranked 21st in Virtual Meetings with 10 reviews. 3CX Live Chat is rated 8.8, while PGi GlobalMeet is rated 8.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of PGi GlobalMeet writes "Unlike other conferencing services, we've never had any issues with not being able to dial-in or sudden drop-outs when using GlobalMeet Audio". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas PGi GlobalMeet is most compared with Webex.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.