Most Helpful Review
Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Mobility features and remote extensions work well.
It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.
Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.
This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.
TeamViewer has been one of the easiest, right off the bat products, that we have employed at the college. We have had no issues. It's been one of the easiest solutions to pick up.
With an image, you can see immediately what's going on. You can run some tests. Without the solution, you need to do everything by telephone. It's not even thinkable.
We also use it a lot for remote site assistance. We've set up our internal authentication for unattended access to our remote sites. That makes it very easy and convenient to remotely connect with our users and our client machines whenever we need to. It's set as a direct, secure connection. As long as the station has internet access, we can see it and it makes remote support very simple.
The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things.
The best feature is the remote access and being able to control another person's computer when you're showing them something, or teaching them how to do something during training, or fixing a problem they're having.
It's pretty easy to use. Just key in an ID and password and connect. For meetings, just enter the meeting ID and connect.
Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer.
There have been a couple of times with the handy remote access feature, where I have been asked for something at eight o'clock on a Thursday evening and it is on my desk machine, but I am driving back to my office. With TeamViewer, I can just stay at my home machine, connect to my work machine, and get the data needed without having to drive back across town.
The support team can appear to be condescending.
It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.
It could be better in terms of providing more options for call recording.
Sometimes, the app can be a little cumbersome when accessing certain aspects of the program.
A feature that they could add is chat with sound to talk.
It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people.
Sometimes we'll have a device in the field, and I'll click on remote control and it says "Can't authenticate." I'll double click in a different part of the TeamViewer interface and it'll say "Can't authenticate." Then I'll do it a third time and it connects. It's possible that it's just bad luck. It's also very possible that it's some bug within TeamViewer...
If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting.
Every now and then you'll get a silent crash and you relaunch the application. But it happens no more than with anything else in the Windows environment.
On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved.
If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.
Pricing and Cost Advice
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.
TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment.
TeamViewer has multiple licensing options.
The price was cheaper than what we were previously paying. At the time that we went with TeamViewer, we were using ShareConnect. The TeamViewer package was about half the cost and able to have a bigger number of users.
The cost is in the thousands of dollars per year.
We have a corporate license. The maximum amount number of users changes based on the amount you pay. E.g., with our license, there is a maximum amount of users who can use the solution at the same time (10 users).
TeamViewer is $600 or $700 per port per year...
It does what I need it to do but I think it's expensive. It wasn't easy for me to get approval from the company to get it... It's costing us about $700 a year, per license.
...it will cost you $1,500 to $1,600 a year, but when I think of how much work I do through TeamViewer...
out of 28 in Web Conferencing
Average Words per Review
out of 28 in Web Conferencing
Average Words per Review
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3CX is a software unified communications solution available on-premise for Windows and Linux; virtualized with VMware, Hyper V and KVM; or in the Cloud with Google, Amazon, Azure and more. 3CX works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.
3CX offers a full, suite of UC features including softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, chat, call center features, website Live Chat & Talk and more. You can even integrate it with your favorite CRM application.
With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is one of the easiest to manage and most secure PBXs on the market.
|TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.|
Learn more about 3CX
Learn more about TeamViewer
|Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.||Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross|
Comms Service Provider57%
Comms Service Provider22%
Software R&D Company17%
Software R&D Company16%
Comms Service Provider8%