Compare 3CX vs. TeamViewer

3CX is ranked 2nd in Web Conferencing with 9 reviews while TeamViewer which is ranked 1st in Web Conferencing with 8 reviews. 3CX is rated 8.2, while TeamViewer is rated 8.6. The top reviewer of 3CX writes "Remote Extension Functionality, CRM Integration, And Call Reports Help Business Management". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". 3CX is most compared with Digium Asterisk, Cisco VoIP PBX and Fortinet FortiVoice, whereas TeamViewer is most compared with LogMeIn Pro, Microsoft Remote Desktop Services and Webex. See our 3CX vs. TeamViewer report.
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3CX Logo
Read 9 3CX reviews.
21,035 views|6,398 comparisons
TeamViewer Logo
28,360 views|15,937 comparisons
Most Helpful Review
Find out what your peers are saying about 3CX vs. TeamViewer and other solutions. Updated: July 2019.
360,284 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
Mobility features and remote extensions work well.It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor.Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems.This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security.

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It was worth the investment. You can do file transfers and video calls with it. You can do a lot of copy paste stuff. E.g., if I have a file and want to place it on somebody's machine, I can just copy it off of mine and paste it right on their machine. I don't have to put it in a Dropbox account and have them log into it to pull it off. I can do all that right through TeamViewer. When you're looking at the TeamViewer screen, you think you are working on your own machine.TeamViewer allows us to do multiple controllers on a Host, which is great. We have a lot of Macs in our organization, and TeamViewer being cross-platform is a good thing.TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them.It saves trips to customer sites, which saves time. I am able to get in there remotely and fix things.The product and platform work well. That is why I have stay with them so long. The stability has typically been good.The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen.Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff.

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Cons
The support team can appear to be condescending.It needs the option for the CS rep to stop recording when a credit card number is recited by the customer.It could be better in terms of providing more options for call recording.

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If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training.You can't configure multiple, unattended control passwords on the Mac. On the Mac, there's only one. On Windows, there are multiple unattended control passwords. I have people in different departments. My infrastructure people need to control a server and my developers may need to go into that same server. But I don't want them to have the same password... on the Mac, it can be done but it's extremely clunky and problematic.Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone.The business interface is clunky and not well-documented.It should have ability to display notes in the computer list.

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Pricing and Cost Advice
Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year.

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The cost of the licenses depends on how you buy them. They just had a buy one get one free deal going, and they do that every once in a while. Where you buy one license, and they will give you the second one free, or you can try to get discounts. Most of our licenses that we have we tried to do something like that just to save some money.TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host.

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report
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360,284 professionals have used our research since 2012.
Ranking
2nd
out of 26 in Web Conferencing
Views
21,035
Comparisons
6,398
Reviews
12
Average Words per Review
402
Avg. Rating
8.3
1st
out of 26 in Web Conferencing
Views
28,360
Comparisons
15,937
Reviews
8
Average Words per Review
986
Avg. Rating
8.5
Top Comparisons
Compared 23% of the time.
Compared 10% of the time.
Compared 8% of the time.
Compared 15% of the time.
Compared 12% of the time.
Learn
3CX
TeamViewer
Overview

3CX IP PBX is a software-based phone system that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution without the inflated cost and management headaches of a proprietary PBX.

Not just a phone system, 3CX is a full, Unified Communications solution which includes softphone and smartphone clients for Windows, Mac, Android & iOS, a web client, integrated WebRTC-based video conferencing, corporate chat, call center features, and more. You can even integrate it with your favourite CRM application.

With its modern interface and intuitive web management console, 3CX is a "zero admin" PBX, which reduces general admin tasks to almost nothing. With its easy to use management console, softphone clients, and advanced security measures, 3CX is on of the easiest to manage and most secure PBXs on the market.

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
Offer
Learn more about 3CX
Learn more about TeamViewer
Sample Customers
Wilson Sporting Goods, Pepsi, Schlumberger, American Express, Boeing, StarTribune, McDonalds, Drayton Manor Theme Park, InterContinental Hotels & Resorts, Hugo Boss, Clearswift, The University of North Carolina, Massachusetts Institute of Technology, The Ohio State University, Zehnder, Turkish Airlines, Harley Davidson, Mitsubishi, Ramada Plaza, Carlsberg, RE/MAX.Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Top Industries
REVIEWERS
Comms Service Provider57%
Hospitality Company7%
Construction Company7%
Security Firm7%
VISITORS READING REVIEWS
Construction Company46%
Security Firm14%
Newspaper11%
Comms Service Provider8%
REVIEWERS
Non Profit15%
Energy/Utilities Company10%
Maritime Company10%
Local Government5%
VISITORS READING REVIEWS
University44%
Energy/Utilities Company16%
Non Tech Company11%
Financial Services Firm11%
Find out what your peers are saying about 3CX vs. TeamViewer and other solutions. Updated: July 2019.
360,284 professionals have used our research since 2012.
We monitor all Web Conferencing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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