We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Mobility features and remote extensions work well."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"I am completely satisfied with the tech support."
"The most noteworthy aspect of Webex is its quality, which I found satisfactory without any notable issues."
"Integrates well with other Cisco solutions."
"The best feature is to be able to share the screen or just some application we want, even a video or audio, then request the remote control of the device with which they have connected."
"Team members do not need to use public solutions to collaborate on complex projects, share files and screens."
"Doing presentations on the solution is very good. There isn't much they could do to improve this aspect. It's excellent."
"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"It could be better in terms of providing more options for call recording."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"There should be an option to save some extensions."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."
"There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
"Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated."
"One area that could use improvement in Webex is the connection speed."
"I do not like the solutions functions."
"Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
"Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space."
"The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Webex is ranked 2nd in Virtual Meetings with 109 reviews. 3CX Live Chat is rated 8.8, while Webex is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex writes "Easy to set up and connects users remotely with others without a glitch; has a user-friendly platform and good technical support". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Fortinet FortiVoice, Kamailio SIP Server and Digium Asterisk, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Skype for Business, Zoom and Adobe Connect. See our 3CX Live Chat vs. Webex report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
