We performed a comparison between 3CX Live Chat and Webex Meetings with AT&T based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With the reporting feature you can get all the incoming and outgoing call details."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"It’s straightforward to set up."
"3CX is useful and easy to use. I can talk to my colleagues from anywhere."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"Installation was straightforward."
"We appreciate how Webex integrates with our system. When an employee completes a course, Webex documents it and updates the employee's training records."
"Webex Meeting's most valuable features are screen-sharing and remote access."
"The most valuable features for me are its stable connection, user-friendly interface, and screen-sharing files. Cisco's support is also very valuable."
"It made it simple for users to join, work together, and share screens."
"There should be an option to save some extensions."
"Having a video call would be a nice idea."
"Its features for scheduling and generating reports need improvement."
"The support team can appear to be condescending."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"The features I think can be improved are integrations with third-parties; for example, Microsoft 360 and other shared folders."
"It would be nice if there were more integrations available."
"Webex Meetings could be improved with more collaborative features and an archive of information like appointments and discussions that can be shared with everybody."
"It could be more secure."
"There are definitely times when the sound becomes a bit unclear, and latency is also an issue. If there are too many people on video simultaneously, the whole system can slow down. The group breakout rooms are still somewhat rough around the edges. I would like to see them improve that feature so we can have more interaction in our classes."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Webex Meetings with AT&T is ranked 12th in Virtual Meetings with 5 reviews. 3CX Live Chat is rated 8.8, while Webex Meetings with AT&T is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Webex Meetings with AT&T writes "It integrates well with our learning management system, but the break-out rooms are a little rough around the edges". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Webex Meetings with AT&T is most compared with . See our 3CX Live Chat vs. Webex Meetings with AT&T report.
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