We performed a comparison between 3CX Live Chat and Zoho Meeting based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With the reporting feature you can get all the incoming and outgoing call details."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"3CX is a reliable solution."
"It’s straightforward to set up."
"Mobility features and remote extensions work well."
"I like the tool's video call feature."
"The API is much more flexible than other platforms."
"One of the most valuable features of Zoho Meeting is how user-friendly it is. It also has some security features."
"The most valuable feature of Zoho Meeting is how it stores recordings and how we can get those recordings by order."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"There should be an option to save some extensions."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"They do not have phone support."
"It may be a network issue, but sometimes the video gets blurred when we are on a Zoho Meeting video call."
"Maybe the price could be lowered, but people will want a lower price forever."
"I would like to see a chat feature in the solution."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoho Meeting is ranked 17th in Virtual Meetings with 4 reviews. 3CX Live Chat is rated 8.8, while Zoho Meeting is rated 8.2. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoho Meeting writes "A good and decent meeting platform that stores recordings of meetings". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Kamailio SIP Server and Fortinet FortiVoice, whereas Zoho Meeting is most compared with Zoom. See our 3CX Live Chat vs. Zoho Meeting report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.