We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"The integration between the video and voice is the most valuable solution."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"Mobility features and remote extensions work well."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"It’s straightforward to set up."
"The most valuable feature is that it's free."
"The most valuable features of Zoom are simplicity and reliability."
"The ability to share content is a great feature."
"I rate Zoom as a seven out of ten. This is because it is much easier to use than Microsoft Teams."
"I like Zoom's ease of use and how easy it is for non-tech people to interface with it. Other video conferencing solutions can be somewhat challenging for non-tech people, so you often end up waiting for people to connect."
"The initial setup is straightforward as this is a cloud application. It only takes a few seconds."
"Screen sharing is valuable. It is very easy to install, and there are 45 minutes free of charge."
"It allows for both support and communication at the same time."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"Its features for scheduling and generating reports need improvement."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"There should be an option to save some extensions."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"The tool must enhance the features it provides."
"Zoom isn't well integrated with anything else. Obviously, it's integrated enough to be able to set an appointment or schedule a Zoom meeting."
"They should consider increasing the time limits for free users."
"Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."
"Non-technical support should be improved, such as that involving invoicing."
"When sharing a screen, it's only dedicated to one particular window, not multiple windows"
"There could be more integration options for Zoom."
"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."
3CX Live Chat is ranked 11th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 195 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "A solution that is worth the money and requires its users to go through an easy setup phase". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Cisco VoIP PBX, Webex, Fortinet FortiVoice and NEC UNIVERGE Sphericall, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and GoToWebinar. See our 3CX Live Chat vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
