Compare 8x8 Contact Center vs. Evolve IP Unified Contact Center

Cancel
You must select at least 2 products to compare!
Ranking
Views
267
Comparisons
192
Reviews
0
Average Words per Review
0
Rating
N/A
Views
25
Comparisons
8
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
8x8 Cloud Contact Center, 8x8 Virtual Contact Center
Evolve Unified Contact Center
Learn More
Overview

8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

Demand for cloud contact centers continues to rise and organizations are demanding more sophisticated solutions from service providers. Historically, Contact Center as a Service (CCaaS) solutions were designed to be delivered over the existing PBX. This empowered contact center leadership to embrace CCaaS due to its quick delivery and its ability to offer advanced features without the necessity of a massive IT project or capital expenditure.
In this “Overlay” delivery model, customers retain their PBX (onpremises or otherwise) and “lay” a CCaaS solution “over” top of that PBX. Operating in this Overlay scenario became common in the marketplace but customers no longer want the pitfalls and gotchas inherent to the CCaaS overlay delivery model.

Offer
Learn more about 8x8 Contact Center
Learn more about Evolve IP Unified Contact Center
Sample Customers
iCruise.com, REPLICON, Easy Roomate
BP Business Solutions, Ogletree
Top Industries
VISITORS READING REVIEWS
Comms Service Provider41%
Computer Software Company27%
Government6%
Financial Services Firm4%
No Data Available

8x8 Contact Center is ranked 6th in Contact Center as a Service (CCaaS) while Evolve IP Unified Contact Center is ranked 14th in Contact Center as a Service (CCaaS). 8x8 Contact Center is rated 0.0, while Evolve IP Unified Contact Center is rated 0.0. On the other hand, 8x8 Contact Center is most compared with Five9, Genesys Cloud and Cisco Webex Contact Center, whereas Evolve IP Unified Contact Center is most compared with .

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.