Compare 8x8 Virtual Contact Center vs. Five9

8x8 Virtual Contact Center is ranked 4th in Contact Center as a Service (CCaaS) while Five9 is ranked 1st in Contact Center as a Service (CCaaS) with 2 reviews. 8x8 Virtual Contact Center is rated 0, while Five9 is rated 8.6. On the other hand, the top reviewer of Five9 writes "We have moved to the email service provided by Five9, and are able to handle interactions much better". 8x8 Virtual Contact Center is most compared with Five9 and Interactive Intelligence PureCloud, whereas Five9 is most compared with Cisco Contact Center Enterprise, Genesys and Cisco CCX.
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8x8 Virtual Contact Center Logo
140 views|94 comparisons
Five9 Logo
1,322 views|840 comparisons
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Ranking
Views
140
Comparisons
94
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
1,322
Comparisons
840
Reviews
2
Average Words per Review
352
Avg. Rating
8.5
Top Comparisons
Compared 70% of the time.
Compared 15% of the time.
Compared 13% of the time.
Also Known As
8x8 Cloud Contact Center
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8x8
Five9
Overview
8x8 Virtual Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

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Sample Customers
iCruise.com, REPLICON, Easy RoomateSiemensPhone.comAmerican SupportCitrixNetSuiteGreenwood Hallhttp://www.five9.com/customers
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