8x8 Contact Center vs West Unified Communications as a Service comparison

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Executive Summary

We performed a comparison between 8x8 Contact Center and West Unified Communications as a Service based on real PeerSpot user reviews.

Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS).
To learn more, read our detailed Contact Center as a Service (CCaaS) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Ranking
Views
235
Comparisons
179
Reviews
0
Average Words per Review
0
Rating
N/A
Views
10
Comparisons
7
Reviews
0
Average Words per Review
0
Rating
N/A
Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS). Updated: March 2024.
765,386 professionals have used our research since 2012.
Comparisons
Also Known As
8x8 Cloud Contact Center, 8x8 Virtual Contact Center
Learn More
West
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Overview

8x8 Contact Center is a complete, cloud based solution suite that combines not just contact center capabilities, but also workforce optimization, advanced business phone and collaboration services and unified communications. Enhancing Customer experience through Channel of choice that boost customer satisfaction and loyalty by using the communication channels your customers prefer and through CRM Integration that creates highly personalized customer engagements by seamlessly integrating CRM information. With multiple agent productivity, 8x8 Virtual Contact Center gains continuous insights into agent performance and contact center operations, resolves agent performance issues and speed up agent onboarding with targeted coaching and training, boosts contact center efficiency with powerful scheduling, forecasting and reporting, empowers agents to easily manage their customer interactions, oversees every important metric in your contact center and puts customer information at the agent's fingertips via a CRM Integration.

West Unified Communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It's about ending confusion, obsolescence and complexity for everyone. It Improves customer interactions with highly scalable cloud contact center solutions. It enhances enterprise audio, video & web interactions for greater productivity at lower cost through Conferencing & Collaboration solutions.
Sample Customers
iCruise.com, REPLICON, Easy Roomate
Sentara Healthcare, Vanderbilt Medical Center, St. Elizabeth Physicians
Top Industries
VISITORS READING REVIEWS
Computer Software Company22%
Insurance Company18%
Outsourcing Company10%
Educational Organization8%
No Data Available
Company Size
VISITORS READING REVIEWS
Small Business38%
Midsize Enterprise20%
Large Enterprise42%
No Data Available
Buyer's Guide
Contact Center as a Service (CCaaS)
March 2024
Find out what your peers are saying about Genesys, Five9, Cisco and others in Contact Center as a Service (CCaaS). Updated: March 2024.
765,386 professionals have used our research since 2012.

8x8 Contact Center is ranked 8th in Contact Center as a Service (CCaaS) while West Unified Communications as a Service is ranked 20th in Contact Center as a Service (CCaaS). 8x8 Contact Center is rated 0.0, while West Unified Communications as a Service is rated 0.0. On the other hand, 8x8 Contact Center is most compared with Five9, NICE CXone, Cisco Webex Contact Center and Genesys Cloud CX, whereas West Unified Communications as a Service is most compared with .

See our list of best Contact Center as a Service (CCaaS) vendors.

We monitor all Contact Center as a Service (CCaaS) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.