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Aastra 5000 vs Genesys PureConnect comparison

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Mitel Logo

Aastra 5000

72 views|58 comparisons
Genesys Logo

Genesys PureConnect

Read 1 Genesys PureConnect review
145 views|125 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Unified Communications
March 2024
Executive Summary

We performed a comparison between Aastra 5000 and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications.
To learn more, read our detailed Unified Communications Report (Updated: March 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Use Aastra 5000?
Mohamed-Saber
Provides great functionality
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Questions from the Community
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
18th
out of 28 in Unified Communications
Views
72
Comparisons
58
Reviews
0
Average Words per Review
0
Rating
N/A
7th
out of 28 in Unified Communications
Views
145
Comparisons
125
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Mitel
Genesys
Overview
Aastra 5000 is one of the most comprehensive communication software on the market, with over 500 functions.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
AIPA SpA
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company9%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
Buyer's Guide
Unified Communications
March 2024
Download Free Report
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications. Updated: March 2024.
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767,847 professionals have used our research since 2012.

Aastra 5000 is ranked 18th in Unified Communications while Genesys PureConnect is ranked 7th in Unified Communications with 1 review. Aastra 5000 is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Aastra 5000 is most compared with , whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.