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Aastra Solidus eCare vs SAP Business Communications Manager comparison

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Ranking
6th
out of 15 in Contact Center Infrastructure
Views
215
Comparisons
161
Reviews
0
Average Words per Review
0
Rating
N/A
12th
out of 15 in Contact Center Infrastructure
Views
50
Comparisons
42
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Solidus eCare
Business Communications Manager
Learn More
Mitel
SAP
Overview
Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Sample Customers
Viking Line, Carlsberg Breweries
Kaeser Kompressoren

Aastra Solidus eCare is ranked 6th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 12th in Contact Center Infrastructure. Aastra Solidus eCare is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Aastra Solidus eCare is most compared with Mitel Contact Center Solutions, whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.