Compare Aastra Solidus eCare vs. SAP Business Communications Manager

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Views
162
Comparisons
116
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0
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Also Known As
Solidus eCareBusiness Communications Manager
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Mitel
SAP
Overview
Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration and contact center applications, offers advanced features to create efficiencies and peak management in your contact center.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Aastra Solidus eCare
Learn more about SAP Business Communications Manager
Sample Customers
Viking Line, Carlsberg BreweriesKaeser Kompressoren
Aastra Solidus eCare is ranked 7th in Contact Center Infrastructure while SAP Business Communications Manager is ranked 10th in Contact Center Infrastructure. Aastra Solidus eCare is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Aastra Solidus eCare is most compared with Mitel Contact Center Solutions, whereas SAP Business Communications Manager is most compared with Mitel Contact Center Solutions and Cisco Contact Center Enterprise.

See our list of best Contact Center Infrastructure vendors.

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