Compare ABB Service Suite vs. Freshdesk

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ABB Service Suite Logo
312 views|224 comparisons
Freshdesk Logo
2,664 views|2,193 comparisons
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Top Answer: The organization that is possible with other departments is the solution's most valuable aspect.
Top Answer: In terms of features, I can't think of anything that's lacking. It's a solid solution. I've only been using the solution for four months. It hasn't been long enough for me to know everything about the… more »
Top Answer: We primarily use the solution for issue ticketing.
Ranking
7th
Views
312
Comparisons
224
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
2nd
Views
2,664
Comparisons
2,193
Reviews
1
Average Words per Review
297
Avg. Rating
10.0
Popular Comparisons
Compared 100% of the time.
Compared 23% of the time.
Compared 19% of the time.
Compared 5% of the time.
Compared 5% of the time.
Also Known As
Ventyx Service Suite
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ABB
Freshworks
Overview

Service Suite is purpose-built for the utility industry and communications service providers. It's designed to help field operations and dispatch personnel “do more with less,” by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, from customer service orders to routine maintenance & inspection work to more complex construction projects.

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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Learn more about ABB Service Suite
Learn more about Freshdesk
Sample Customers
CLK Energy, CPS EnergyHonda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company28%
Retailer13%
Comms Service Provider9%
K 12 Educational Company Or School7%
ABB Service Suite is ranked 7th in Field Service Management while Freshdesk is ranked 2nd in Field Service Management with 1 review. ABB Service Suite is rated 0.0, while Freshdesk is rated 10.0. On the other hand, the top reviewer of Freshdesk writes "Stable and scalable with a straightforward setup". ABB Service Suite is most compared with ClickSoftware, whereas Freshdesk is most compared with JIRA Service Desk, ServiceNow, ManageEngine ServiceDesk Plus, Freshservice and Microsoft Dynamics CRM.

See our list of best Field Service Management vendors.

We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.