Compare ABB Service Suite vs. Freshdesk

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ABB Service Suite Logo
405 views|289 comparisons
Freshdesk Logo
2,003 views|1,620 comparisons
Most Helpful Review
Find out what your peers are saying about ABB Service Suite vs. Freshdesk and other solutions. Updated: July 2021.
523,535 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."

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Top Answer: Its simplicity is most valuable. It is easy and simple, and it requires negligible training effort. I don't spend all my time goofing around trying to find stuff in the ticketing system.
Top Answer: We have many cases where a ticket comes in, and it ends up having multiple team members working on it. It would be really nice to be able to assign a single ticket to multiple people, rather than… more »
Top Answer: We are using it for IT support, desktop support, and any issues with any of our applications. We use it pretty extensively. It is the portal that we use for any requests, work being done, questions… more »
Ranking
5th
Views
405
Comparisons
289
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
Views
2,003
Comparisons
1,620
Reviews
2
Average Words per Review
682
Rating
9.5
Popular Comparisons
Also Known As
Ventyx Service Suite
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Overview

Service Suite is purpose-built for the utility industry and communications service providers. It's designed to help field operations and dispatch personnel “do more with less,” by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, from customer service orders to routine maintenance & inspection work to more complex construction projects.

Freshdesk is a full-fledged cloud based customer support solution that offers everything a business needs to deliver exceptional support. Unlike competing products with steep pricing tiers and hidden strings, Freshdesk is priced affordably, and is free forever for the first three agents. Built with an emphasis on usability, Freshdesk offers all the tools a company needs to wow its customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations and a lot more. From startups to enterprises, more than 80,000 businesses of all sizes use Freshdesk to streamline their support processes. Freshdesk is part of the Freshworks product family, whose products include Freshservice IT Service Management Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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Sample Customers
CLK Energy, CPS Energy
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Top Industries
VISITORS READING REVIEWS
Energy/Utilities Company36%
Computer Software Company24%
Comms Service Provider9%
Government6%
VISITORS READING REVIEWS
Computer Software Company28%
Comms Service Provider21%
Energy/Utilities Company7%
Retailer5%
Company Size
No Data Available
REVIEWERS
Small Business70%
Midsize Enterprise30%
Find out what your peers are saying about ABB Service Suite vs. Freshdesk and other solutions. Updated: July 2021.
523,535 professionals have used our research since 2012.

ABB Service Suite is ranked 5th in Field Service Management while Freshdesk is ranked 3rd in Field Service Management with 2 reviews. ABB Service Suite is rated 0.0, while Freshdesk is rated 9.6. On the other hand, the top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". ABB Service Suite is most compared with ClickSoftware, whereas Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Jira.

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We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.