We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee."
Earn 20 points
Service Suite is purpose-built for the utility industry and communications service providers. It's designed to help field operations and dispatch personnel “do more with less,” by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, from customer service orders to routine maintenance & inspection work to more complex construction projects.
ABB Service Suite is ranked 5th in Field Service Management while Freshdesk is ranked 3rd in Field Service Management with 2 reviews. ABB Service Suite is rated 0.0, while Freshdesk is rated 9.6. On the other hand, the top reviewer of Freshdesk writes "Solid, good price, simple to use, and requires negligible training effort". ABB Service Suite is most compared with ClickSoftware, whereas Freshdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, Microsoft Dynamics CRM and Jira.
See our list of best Field Service Management vendors.
We monitor all Field Service Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.