Anonymous UserSenior Manager Enterprise Integration and Order Management at a comms service provider
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"In order to minimize the implementation and consultancy costs, business lines should have proper definitions. They need to have a proper way of retrieving their data, which should be structured well."
"Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans."
"USD $100,000 annually."
"Considering the market at the moment, Oracle needs to adjust the pricing of this solution."
"This product is more expensive if you compare it to SAP."
"The pricing of the solution is at about $700-$750 per year."
"Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance."
"At our various customers, the software tends to pay for itself in less than two years."
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Service Suite is purpose-built for the utility industry and communications service providers. It's designed to help field operations and dispatch personnel “do more with less,” by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, from customer service orders to routine maintenance & inspection work to more complex construction projects.
ABB Service Suite is ranked 5th in Field Service Management while Oracle E-Business Suite is ranked 1st in Field Service Management with 17 reviews. ABB Service Suite is rated 0.0, while Oracle E-Business Suite is rated 7.8. On the other hand, the top reviewer of Oracle E-Business Suite writes "Highly scalable: Supports scale-out architecture". ABB Service Suite is most compared with ClickSoftware, whereas Oracle E-Business Suite is most compared with Oracle ERP Cloud, JD Edwards EnterpriseOne, PeopleSoft, Oracle HCM Cloud and SAP ERP.
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