Service Suite is purpose-built for the utility industry and communications service providers. It's designed to help field operations and dispatch personnel “do more with less,” by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite supports all types of work that must be performed in the field, from customer service orders to routine maintenance & inspection work to more complex construction projects.
ABB Service Suite is ranked 5th in Field Service Management while ServiceMax is ranked 7th in Field Service Management. ABB Service Suite is rated 0.0, while ServiceMax is rated 0.0. On the other hand, ABB Service Suite is most compared with ClickSoftware, whereas ServiceMax is most compared with ClickSoftware and SAP CRM Service.
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