ABBYY Vantage vs Jacada Intelligent Agent Engagement comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ABBYY Vantage and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA).
To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Verification station is a really good feature. It allows part-owners to be able to take a look at what comes out of the tool after a document, such as an invoice, is run through ABBYY. It also allows them to update it if there are any mistakes. So, it kind of gives them a little more control over what goes through the system and lessens the errors.""It saves us a lot of manual work.""The machine learning capability is pretty good.""The most valuable feature of ABBYY FlexiCapture is the ability to create your own template on the fly. You can train and classify, you can work with those different templates without the need to do special programming for it or with minimum programming. Additionally, the solution is supporting the Arabic OCR, both of these combined features are the most important for us in the Egyptian market.""I like the flexibility of the layout. For example, for the documents that we're using, this is the main feature that is very useful and makes it flexible for extraction.""The most valuable feature of ABBYY Vantage is flexibility. You are able to edit at a granular level providing good control over the process. Additionally, the brochures and guides were helpful in learning the solution.""We like the fact that this solution is enterprise-ready, so it can be deployed on-premises, scale it, etc.""It's a very useful and user-friendly product."

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"The initial setup was fairly straightforward."

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Cons
"The generic models have a lot of areas to improve. In our experience, we are not able to get good results in the generic models. From a developer's point of view, there could be more improvement if the source code is available on a broader scope""ABBYY Vantage is a product that does not include the Arabic language.""Initially, it was good, but now, in terms of ease of implementation and accuracy, there are better competitors in the market. What we are seeing in some of the other tools isn't there in ABBYY. They have to improve it to include such features. Otherwise, it will be difficult for them to compete in the market.""ABBYY FlexiCapture could improve the performance. We are looking for better performance because it can be a lengthy capture process and the accuracy needs to be enhanced when it comes to Arabic.""There is an area of improvement. For example, when we read the data from the OCR, the accuracy is not good.""ABBYY FlexiCapture could improve in the maintenance, and there are some issues. You have to make efforts to do corrections. Additionally, it could be more user-friendly in terms of connecting between different solutions.""It's important to incorporate image detection for signatures or other handwriting elements.""ABBYY Vantage's reporting could be improved - they don't have any out-of-the-box or detailed advanced reports."

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"They need to create a workflow system."

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Pricing and Cost Advice
  • "For us, the price is reasonable."
  • "We did not go with the licensed version of this solution."
  • "The price of this ABBYY FlexiCapture is a bit expensive and the price is based on how many documents have been captured. For example, one or two million captures."
  • "Its price is a little bit high and can be lower. Its licensing is very expensive. I don't remember exactly, but for each page, it is about four or seven cents, which is too expensive."
  • "Most of our customers have purchased an annual license and if you have multiple developers from other companies, you can assign the license on a monthly basis to developers."
  • "It is expensive as compared to UiPath. We pay for the licensing and the page count."
  • "It is more on the reasonable side as compared to the competition that I am aware of. I'm not an expert on pricing schemes for all sorts of things, but when we offer them a solution, we like to say we're agnostic. So, we offer more than one solution when possible. Amongst the ones that we've offered, ABBYY usually is the more reasonable solution on a big scale. On a small scale, they're all pretty similar. As far as I understand, you pay a license for a number of pages, and that's pretty much it. It has just the rate per page, and it decreases as you scale."
  • "Its price should be a little lower. It is a lot higher than the competition, and if they just break the gap a little, then more people might jump onto their product. Their price is definitely a deterrent in the few cases that I remember. They have monthly and yearly options, and if you want, they also have per project and per page options. They do charge extra for different types of installation. They have the standalone, which is pretty straightforward and a lot cheaper than the server installation. Server installation gives you a lot more, and it gives you control over the environment."
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    Questions from the Community
    Top Answer:The solution's technical support is very supportive.
    Top Answer:ABBYY Vantage is a bit of an expensive tool. The payment model for ABBYY Vantage is such that a user needs to make payments for the number of pages consumed with the help of the tool.
    Top Answer:ABBYY Vantage is a product that does not include the Arabic language. From an improvement perspective, ABBYY Vantage should include the Arabic language.
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    Also Known As
    ABBYY FlexiCapture
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    Overview

    ABBYY Vantage™ is a next-gen Intelligent Document Processing platform (IDP) designed for digital workforces. ABBYY Vantage™ uses artificial-intelligence-based technologies to process structured, semi-structured, and unstructured documents. ABBYY's award-winning IDP platform (Vantage™) automatically captures, extracts, and classifies the information contained within business documents, turning it into actionable data to fuel other business systems and accelerate digital transformation.

    This intelligent content intelligence platform complements automation tools like robotic process automation (RPA) and business process automation (BPA) with machine-learning and artificial intelligence capabilities to continuously enhance accuracy and improve the outcomes of automated processes.

    ABBYY Vantage provides a flexible layout and easy-to-use interface. The platform is a an advanced AI-OCR (optical character recognition).

    ABBYY Vantage Features

    • AI Skills that process any document. The platform’s core set of AI Skills is a foundation for processing all types of documents - printed, PDFs, barcodes, signatures, and checkboxes - be they structured or unstructured.

    • You can design trained “Skills” or choose pre-trained ones from the ABBYY Marketplace. Choose Skills for invoices, purchase orders, W-2 forms, utility bills, and many other documents to leverage automation and save time and costs.

    • No code is necessary when designing skills to process structured and unstructured documents.

    • Strong analytics skills. You can track, measure, and analyze the performance of deployed Skills. By doing this, you can improve document processing automation.

    • Seamless integration with other systems. ABBYY Vantage™ easily integrates with automation platforms such as Automation Anywhere, Blue Prism, UiPath, and other RPA and BPA solutions. It also integrates with chatbot and mobile app tools.

    • Machine learning for continuous improvement. The platform’s AI Skills continuously improve and become more accurate over time. The system will learn document variations and collect statistical data, improving the process on the go.

    How does ABBYY Intelligent Document Processing work?

    1. Start by picking a Skill from the ABBYY Marketplace or train a new Skill.
    2. Pick any document.
    3. The system will extract data within your document and delivers output to be ingested by any business system.

    ABBYY Vantage™ use cases

    The easy-to-use, no-code Vantage platform can be utilized to set up and train Document, Classification, and Process Skills for just about any document type and flow. Intelligent Document Processing made simple and accessible. Some examples of documents ABBYY can process include:

    • Utility bills: Extracts the supplier’s name, statement date, customer name, and address.

    • Personal earning statement: ABBYY Vantage can extract data from pay stubs and help you verify an individual’s earnings and employment status.

    • 1040: Captures the data from 1040 forms for tax processing purposes. Includes name, amounts, filing status, and other details.

    • Identity documents: Extracts information from 10,000 different identity documents from 248 different countries.

    • Remittance: It can capture headers, footers, and in-line details from payment documents.

    • Arrival notice: Captures data from shipping documents, including the consignee, shipper, parties, carriers, and other relevant details.

    You can use Vantage™ to digitize, automate, and process almost any type of document. It can be especially effective for a number of use cases, including:

    • Customer onboarding and due diligence, including Know Your Customer (KYC).

    • Shipping and logistics, such as shipping instructions, bills of lading, freight forwarding orders, and customs clearance documentation.

    • Insurance claim processing, reading through OCR documents, eliminating human error, and improving the process of insurance claims.

    • Banking and finance. For instance, processing the banking documents associated with loans.

    ABBYY Vantage™ Benefits

    • Automation: Ready-to-use AI Skills designed to improve processing of documents immediately.

    • Customization: Design your own AI Skill to process specific document types.

    • Built-in Skill automation, connectors, and intelligent process assets.

    While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

    Sample Customers
    Fujitsu, Plustek, Samsung, Panasonic, M-files
    Humana, Turk Telekom, Leumi Card
    Top Industries
    REVIEWERS
    Manufacturing Company25%
    Computer Software Company25%
    Financial Services Firm21%
    Recruiting/Hr Firm4%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm15%
    Manufacturing Company9%
    Comms Service Provider7%
    No Data Available
    Company Size
    REVIEWERS
    Small Business26%
    Midsize Enterprise13%
    Large Enterprise62%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    No Data Available
    Buyer's Guide
    Robotic Process Automation (RPA)
    March 2024
    Find out what your peers are saying about UiPath, Microsoft, Automation Anywhere and others in Robotic Process Automation (RPA). Updated: March 2024.
    765,386 professionals have used our research since 2012.

    ABBYY Vantage is ranked 9th in Robotic Process Automation (RPA) with 45 reviews while Jacada Intelligent Agent Engagement is ranked 44th in Robotic Process Automation (RPA). ABBYY Vantage is rated 8.0, while Jacada Intelligent Agent Engagement is rated 7.0. The top reviewer of ABBYY Vantage writes "Genius-level AI with very easy setup and implementation processes". On the other hand, the top reviewer of Jacada Intelligent Agent Engagement writes "Suitable for a small-scale business but not evolved enough for a large enterprise". ABBYY Vantage is most compared with UiPath Document Understanding, UiPath, Microsoft Power Automate, OpenText Intelligent Capture and HyperScience, whereas Jacada Intelligent Agent Engagement is most compared with UiPath.

    See our list of best Robotic Process Automation (RPA) vendors and best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.