We performed a comparison between ABBYY Vantage and NICE Robotic Automation based on real PeerSpot user reviews.
Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's easy to use."
"The most valuable feature is the ability to scale for big processes. We are able to process 1 million pages a day. Its accuracy is also very nice. It is a good feature that they have. It is an independent platform, which is its biggest advantage as compared to other solutions. It is also very stable and powerful. It is 100% on time."
"Vantage is flexible and customizable. It's a low-code/no-code tool, so you don't need to get into detailed coding. You can also use AI to accomplish medium-complex tasks."
"The initial setup is not difficult. The vendor provides technical documents to assist with deployment."
"The most valuable feature of this solution is its ability to extract content from documents. It is able to identify specific fields and special characters."
"ABBYY Vantage has reduced our data because it can classify and extract information from documents."
"Compared to other tools, ABBYY Vantage is better because it's very user-friendly."
"Abbyy is really good in terms of reading OCR."
"NICE is one of the only vendors that does attended and unattended out-of-the-box. Using the unattended processes we've been able to build a "feature library." We break each process down into workable chunks that we can save into a big library. The next time we come to automate a task, we already have chunks of that automation built."
"What we've done with the RTI client is that we've brought it into a bit more of a 21st-century feel. Our agents have the ability to move around when they want, click into stuff. They use it according to how their conversations go with the customer."
"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that."
"The deployment of NICE Robotic Automation is easy."
"It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."
"Provides good automation features."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"The integration with UiPath is not good. I would like to see more documentation and guides to help gain more in-depth knowledge of how to use ABBYY FlexiCapture."
"The recognition intelligence could improve by having more details in the documents. There are limitations with the forms, templates, and manuscripts."
"I would like to see a machine learning model to make the solution more intelligent."
"The is a long time between application updates."
"It's important to incorporate image detection for signatures or other handwriting elements."
"Could be simplified, particularly the UI."
"Customization in the solution needs to be modified. In the future, I would like to see the product have better customization functionality."
"One major area that requires improvement in ABBYY Vantage is its current JSON output format."
"We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."
"There are a few areas for improvement in the installation phase"
"[During the upgrade] any issues, where it couldn't remotely connect to upgrade, I needed the floor plan so I could go to that PC and have a look at it. Often it was either that the PC was switched off or had a bug or some other application needed to be reset."
"There is a need for NICE robotics to be more user-friendly."
"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue."
"The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based..."
"The solution is not as intuitive as it could be and integrating took a lot of time."
ABBYY Vantage is ranked 9th in Robotic Process Automation (RPA) with 45 reviews while NICE Robotic Automation is ranked 22nd in Robotic Process Automation (RPA) with 7 reviews. ABBYY Vantage is rated 8.0, while NICE Robotic Automation is rated 7.6. The top reviewer of ABBYY Vantage writes "Genius-level AI with very easy setup and implementation processes". On the other hand, the top reviewer of NICE Robotic Automation writes "Automating customer-facing processes has saved us considerable money and increased sales and customer satisfaction". ABBYY Vantage is most compared with UiPath Document Understanding, UiPath, Microsoft Power Automate, OpenText Intelligent Capture and HyperScience, whereas NICE Robotic Automation is most compared with UiPath, Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and EdgeVerve AssistEdge RPA. See our ABBYY Vantage vs. NICE Robotic Automation report.
See our list of best Robotic Process Automation (RPA) vendors and best Robotic Process Automation (RPA) vendors.
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