We performed a comparison between Accedian Skylight and Datadog based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Accedian Skylight is highly appreciated for its intuitive interface, advanced analytics capabilities, and exceptional performance. Datadog stands out for its advantageous offerings like customizable dashboards, and extensive integration options. Accedian Skylight has potential for enhancement by including a localized cloud option in Vietnam, improving reporting capabilities, facilitating solution updates without requiring repurchases, offering competitive pricing for NetFlow connection, and enhancing the user interface. Datadog can improve usability, integration, monitoring of external websites, security features, customization flexibility, documentation, and ease of implementation.
Service and Support: Accedian Skylight's customer service is highly regarded for its quick and knowledgeable assistance. Datadog's customer service has received both positive and negative feedback, with some users appreciating their promptness and accessibility, while others have faced delays and unresolved problems.
Ease of Deployment: Accedian Skylight's initial setup can range from simple and well-documented to challenging for network novices. Datadog's setup is generally seen as easy, but some users found it slightly complex and involved multiple teams for adjustments.
ROI: Accedian Skylight has consistently demonstrated a favorable return on investment for more than a decade. Users have reported different experiences with Datadog's ROI. Some users appreciate the time-saving and reduced blindspots it offers, while others value its ability to quickly debug live sites and save on labor.
Pricing: Users have differing opinions on the setup cost of Datadog, with some finding it costly and others finding it reasonable in comparison to other options. Nonetheless, the pricing structure is perplexing and lacks proper documentation. On the other hand, Accedian Skylight's pricing is generally competitive, but since being acquired, the prices have risen significantly, posing difficulties in selling the product.
Comparison Results: Accedian Skylight is the preferred choice over Datadog. Users praise Accedian Skylight for its user-friendly interface, superior performance, helpful support, and detailed documentation for easy implementation.
"We can manage the entire system across the network and troubleshoot the pain points."
"The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online."
"Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark."
"I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else."
"This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."
"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas..."
"The response times, with the performance, are really interesting too, where you can see the packet loss."
"The performance of Accedian Skylight is better than other vendors."
"It is about finding operational problems. When sites go down, we try to determine who is at fault. While there is not much finger-pointing, the solution is just trying to analyse when there is an outage and where do we start looking to fix it. The very nature of why organization chooses to use the solution is to accelerate the meantime to resolution and find where problems lie to get them rectified as quickly as possible."
"It has scaled great. I haven't run into any problems anywhere that I've used it. They have handled everything that we have needed them to."
"Datadog has flexibility."
"The most valuable features are the dashboards and the reporting."
"The most valuable features of Datadog are the flexibility and additional features when compared to other solutions, such as AppDynamics and Dynatrace. Some of the features include AI and ML capabilities and cloud and analysis monitoring"
"Datadog's seamless integration with Slack and PagerDuty helped us to receive alerts right to the most common notification methods we use (our mobile devices and Slack)."
"Its integration definitely stands out. It provides seamless monitoring of all our systems, services, apps, and whatever else we secure and monitor. Visualizations have become simpler with dashboards. We are getting visibility into systems, services, and apps stack through a single pane of glass, which is good. We are able to put logs in context."
"Their interface is probably one of the easiest things to use because it lets non-developers and non-engineers quickly get access to metrics and pull business value out of them. We could put together dashboards and give it to people who are non-technical, then they can see the state of the world."
"The most valuable feature of Datadog is its logs."
"The Wi-Fi side needs improvement."
"For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."
"I would like to see some improvements in parts of their synthetic transactions, which includes all the latency, jitter, and throughput. I would like to see some Layer 7 analytics in there. I want to be able to do a DNS request, HTTP GET request, or even SIP call point-to-point or via registration."
"The Accedian Skylight user interface still has room for improvement."
"This solution is expensive compared to some others."
"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either."
"The UI interface of Accedian Skylight could improve."
"It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation."
"Because of the policies in Vietnam, we cannot connect the system to the Accedian cloud. It would be good if Accedian could provide a local cloud. In the next release, I would like them to focus on improving and adding more reporting features. This will help the operations teams."
"It can have a more modernized pricing mechanism. We're actually working with them to figure out how to become more modular and have a better and more modernized pricing mechanism. The issue with Datadog is that you have to buy the whole suite of different products, and you kind of get stuck in the old utilization of 40% of their suite. Most organizations today break down between application development, networking, and security. Therefore, there should be a way to break down different modules into just app dev, infosec, networking, etc. Customers have various needs across their business lines, and sometimes, they're just not willing to have tools that they're not using 100%. AppDynamics is probably a little bit better in terms of being modular."
"They could have better log reporting."
"I'm not sure if Datadog can monitor K8s deployments in real-time. For instance, being able to see a deployment step by step visually. This would be helpful if there were any incidents during the deployment."
"It would be ideal if the product offered a bit more monitoring from our dashboard."
"Since the Datadog platform has so many separate features, solving so many use cases, there are often inconsistencies in feature availability and interoperability between products."
"Datadog could be improved if it could detect other software in a container or server."
"We need more visibility into the error tracking dashboard."
"The product needs to have more enterprise approach to configuration."
Accedian Skylight is ranked 15th in Application Performance Monitoring (APM) and Observability with 23 reviews while Datadog is ranked 1st in Application Performance Monitoring (APM) and Observability with 137 reviews. Accedian Skylight is rated 9.0, while Datadog is rated 8.6. The top reviewer of Accedian Skylight writes "Highly scalable, responsive support, but lacking new features". On the other hand, the top reviewer of Datadog writes "Very good RUM, synthetics, and infrastructure host maps". Accedian Skylight is most compared with ThousandEyes, SolarWinds NPM, NETSCOUT nGeniusONE, Dynatrace and PRTG Network Monitor, whereas Datadog is most compared with Dynatrace, Azure Monitor, New Relic, AWS X-Ray and AppDynamics. See our Accedian Skylight vs. Datadog report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
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