Compare Accedian Skylight vs. HelpSystems Intermapper

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Most Helpful Review
Find out what your peers are saying about Zabbix, Paessler AG, NETSCOUT and others in Network Monitoring Software. Updated: October 2020.
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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"I really love the Data Explorer. I use it all the time to go in and craft exactly what I need to see. I'm able to then take that story and explain it to the executives. I've done that a couple of times and it is helpful.""In terms of the solution’s real-time visibility across our network infrastructure, I have not been able to find any other monitoring or netflow visualization tool that gives me the kind of information I get from Kentik. If I need to take a deep-dive into something that I see, it's really easy for me to do that. Whereas with most other things, I have to use five or six other tools to get that kind of data, with Kentik, I have it all in one place.""Having the API access allows us to do a great deal of automation around a lot of our reporting and management tools.""We're also using Kentik to ingest metrics. It's a useful feature, and its response time, whenever we're pulling back the data, is higher than our on-prem solution.""I am able to do a lot of work on the visualization end to create different visualizations and different ways to get information out of it.""The drill-down into detailed views of network activity helps to quickly pinpoint locations and causes. All the information is there.""The most valuable feature is being able to pull traffic patterns; to and from destinations. We're able to understand where our traffic is going, our top talkers from an AS set, as well as where our traffic's coming from.""The most valuable features have been anything around traffic engineering: being able to determine the source or destination of a surge of traffic, whether it's DDoS-related, or a customer just happened to have a sudden uptick in traffic. Being able to tell where that's coming from or where it's going to enables us to do things based on that."

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"If [the problem] is something related to HTTP or VoIP, then I can have a quick look into the protocols, a process which gives me some good ideas...""The response times, with the performance, are really interesting too, where you can see the packet loss.""Capturing traffic [is very interesting]. Currently, with our configuration, we don't capture the payload of the packets, just the header. But when we want the body, the payload of the packets, we can do a PCAP, and then analyze it within Wireshark.""I always have the Skylight dashboard on one of my screens... Now you can create your own dashboard, specific to an application, specific to a server, or to something else.""The ability to measure performance end-to-end across the cloud data center allows us to take corrective action to keep our channels online.""The solution’s UI and single pane of glass is good. The new dashboard is modern with its new design. The look of it is not pretty, but it is efficient, which is good. It is user-friendly; you can find what you need on the interface quickly.""This solution has helped to improve the interaction between our network, datacenter, and application teams. I have used other tools, but this tool can pinpoint the root cause of my application or network issue in the majority of the cases. So, it helps different divisions or groups in the IT department to troubleshoot together and get an issue resolved. This tool helps a lot in our day-to-day networking application and IT operations."

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"It's all today portal-based which is a good feature for us.""What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

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Cons
"I've checked out the V4 version of the interface and it's still a little bit clunky for me to use. I still go back to the old interface. That's definitely one that they still need to work on. It doesn't seem like everything that you get in the V3, the older interface, is there. For instance, I was trying to add a user or do the administrative tasks in V4, and I couldn't figure out where I was supposed to do that.""There is room for improvement around the usability of the API. It's a hugely complex task to call it and you need a lot of backing to be able to do it. I should say, as someone who's not in networking, maybe it's easier for people who are in networking, but for me that one part is not very user-friendly.""I would like to see them explore the area of cost analysis.""The only downside to Kentik, something that I don't like, is that it's great that it shows you where these anomalies lie, but it's not actionable. Kentik is valuable, don't get me wrong, but if it had an actionable piece to it...""They're moving more in a direction where they are saying, "Hey, here's information that you may be interested in or may a need," before the question has to explicitly be asked. Continuing to move in that direction would be a good thing.""We asked for a way, regarding the potential networks that exist, to hook Kentik up with external tools like peering DBs to correlate things together and see what we can do... This is all in the [next] beta now.""I believe they're already working on this, but I would love for them to create better integrations from network flow data to application performance — tracing — so that we could overlay that data more readily. With more companies going hybrid, flow logs and flow data, whether it be VPC or on-prem, matched with application performance and trace data, is pretty important."

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"If you want a new version, you go to the website. The hardest part is finding the link, where is that .bin file? Sometimes it's pretty hidden in a document... it's hidden in the release notes or in another file somewhere. And it's usually not on the first page either.""It's a bit slow. When I execute a query, something general with a short timeframe that covers one month, for instance, and I do not specify the IP source or IP destination, it can take ages because it has to query the whole database.""This solution is expensive compared to some others.""It needs the possibility to export data because it is not easy to see larger data sets, e.g., for one month. It would be interesting to export data into a PDF or dashboard to keep a history of the situation.""For the PVX, they are in the process of getting the results to export to cloud and SaaS for analytics. They told me that this will happen later this year. Right now, for the most part, I create that data myself."

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"It's a smaller solution so tools are not as advanced as you would find in a larger solution""They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

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Pricing and Cost Advice
"We have an annual contract with Kentik that we renew each year for a set number of licenses. We also have some burstable licenses which we can spin up and spin down, and those are paid as they are used."

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"If you look into Riverbed, it's a licensing nightmare. You need to pay for every type of analysis... If you don't look into licensing, Riverbed and SolarWinds are pretty comparable. But if you look into licensing it would not be smart to go for either of them. On the pure, bare-metal basis, it's the same. But when you get the bare metal and a few basic licenses, then you need all those other licenses just to be sure that there's no issue... One of the great things about Skylight is you have them all, and you actually need them all.""It's not for free, clearly. But on the other hand, it offers very interesting functionality. We pay around €100,000.""Pricing is a little bit expensive.""We understand there's a significant cost difference, but have yet to investigate fully.""The pricing is cheaper than other competing products, which is better for our budgets.""It provides value and the cost is not huge."

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Questions from the Community
Top Answer: One of the valuable features is the intuitive nature of building out reports, and then triggering actions based on… more »
Top Answer: Without speaking directly about numbers, it's about the cost of a cross-connect, per device per month. Of course, some… more »
Top Answer: I believe they're already working on this, but I would love for them to create better integrations from network flow… more »
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Top Answer: It's all today portal-based which is a good feature for us.
Top Answer: There are a lot of expectations if you compare this product with other solutions like SolarWinds, for example. That is a… more »
Top Answer: The solution is a network representation of the entire L2 level network diagrams, and it also gives notification… more »
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Also Known As
Accedian SkyLIGHT PVX, SkyLIGHT PVX, SecurActive, Performance Vision
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Kentik
Accedian
HelpSystems
Overview

Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence. 

With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.

Accedian provides performance analytics and end user experience solutions for on-premise, cloud and hybrid IT infrastructures. Accedian SkylightTM delivers unified network and application performance monitoring (NAPM) visibility across the entire application and network chain, with best in class resolution and velocity. This enables Accedian customers to assure their business-critical digital infrastructure and unlock the full productivity of their users.

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting https://www.helpsystems.com/cta/start-your-free-intermapper-trial. You can also get started with our free 10-device version: https://www.helpsystems.com/ct...

Offer
Learn more about Kentik
Learn more about Accedian Skylight
Learn more about HelpSystems Intermapper
Sample Customers
Pandora, Yelp, Neustar, Box, University of Washington, Zoom, Tata, and Cogent.  T-Systems, Thomson Reuters, Bordeaux Metropole, CGI, Citadelle Regional Hospital Center, Lorraine Institute of Oncology, Luxembourg Institute of Health, Groupe BPCE, Group S, Splitpoint, Horus-Net, Audatex, Indexis, Province de Liège, EASI, Spie Batignolles, FaymonvilleGreater Media Detroit, University of British Columbia, Don's Farm Supply
Top Industries
REVIEWERS
Comms Service Provider43%
University14%
Computer Software Company14%
Music Company14%
VISITORS READING REVIEWS
Comms Service Provider31%
Computer Software Company21%
Manufacturing Company6%
Financial Services Firm6%
REVIEWERS
Healthcare Company21%
Local Government14%
Government14%
Real Estate/Law Firm7%
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider27%
University6%
Manufacturing Company5%
No Data Available
Company Size
REVIEWERS
Small Business9%
Midsize Enterprise18%
Large Enterprise73%
REVIEWERS
Small Business45%
Midsize Enterprise27%
Large Enterprise27%
No Data Available
Find out what your peers are saying about Zabbix, Paessler AG, NETSCOUT and others in Network Monitoring Software. Updated: October 2020.
443,152 professionals have used our research since 2012.
Accedian Skylight is ranked 23rd in Network Monitoring Software with 6 reviews while HelpSystems Intermapper is ranked 43rd in Network Monitoring Software with 2 reviews. Accedian Skylight is rated 8.4, while HelpSystems Intermapper is rated 7.6. The top reviewer of Accedian Skylight writes "Saved us a few servers that we would have bought, not knowing that developers were making mistakes". On the other hand, the top reviewer of HelpSystems Intermapper writes "It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting". Accedian Skylight is most compared with Dynatrace, SolarWinds NPM, NETSCOUT nGeniusONE, New Relic APM and ExtraHop Reveal(x) for IT Operations, whereas HelpSystems Intermapper is most compared with Zabbix, SolarWinds NPM, NetBrain, Nagios XI and Meraki Dashboard.

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