We performed a comparison between ACI Worldwide Global Payments Hub and Appian based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation."This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"Form building capabilities and well thought out process modelling are key points to this product."
"The application life cycle is very clear. I started learning it and giving some workshops to my team. Creating the users and the building is very structured. Documentation is nice and it's easy to learn."
"Process Modeling enables creation of business process workflows. You can create complex business workflows in a visual manner, and it is also easy to debug/monitor."
"Recently, we added Appian Process Mining, Appian Portals, and now Appian RPA."
"I find the BPM the most valuable feature."
"In terms of interface, it's very good. In terms of infrastructure, it's amazing and already using multiple tools behind the scenes. It's a low-code platform, so it's very easy to implement."
"The most valuable feature is business automation."
"Compared to other code tools that I've seen, Appian has a more robust rules engine"
"The initial setup of medium complexity. So, there is room for improvement to make it better."
"Occasionally, certain pre-made modules may not be necessary and customers may desire greater customization options. Instead of being limited to pre-designed features, they may prefer a more flexible version that allows for greater customization."
"There are four areas I believe Appian could improve in. The first is a seamless contact center integration. Appian does not have a contact center feature. The second is advanced features in RPA. The third would be chatbot and email bot integration—while Appian comes with chatbot and email bot, it's not as mature as it should be, compared to the competition. The fourth area would be next best action, since there is not much of this sort of feature in Appian. These are all features which competitors' products have, and in a mature manner, whereas Appian lacks on these four areas. I see customers who are moving from Appian to Pega because these features are not in Appian."
"The solution could improve robotic process automation."
"The documentation needs to be improved."
"The ability of the interface to load automatic data is not great."
"One of the areas that Appian is working on is to improve its UI capabilities and give more flexibility to the UI."
"Appian could be improved by making it a strict, no-code platform with free-built process packs."
"There should be more flexibility for the developers to choose the look and feel of the UI. They should have a better ability to design their widgets and customize them with different colors, shapes, and sizes. That is a limitation that could be improved upon."
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ACI Worldwide Global Payments Hub is ranked 23rd in Process Automation with 1 review while Appian is ranked 3rd in Process Automation with 56 reviews. ACI Worldwide Global Payments Hub is rated 8.0, while Appian is rated 8.4. The top reviewer of ACI Worldwide Global Payments Hub writes "Robust cloud model support and offers competitive pricing with a pay-per-use model". On the other hand, the top reviewer of Appian writes "Low resource consumption, easy setup, and stable". ACI Worldwide Global Payments Hub is most compared with , whereas Appian is most compared with Microsoft Power Apps, OutSystems, Camunda, ServiceNow and Pega BPM.
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