ACI Worldwide Global Payments Hub vs IBM BPM comparison

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Executive Summary

We performed a comparison between ACI Worldwide Global Payments Hub and IBM BPM based on real PeerSpot user reviews.

Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation.
To learn more, read our detailed Process Automation Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."

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"We made the transformation to agile. Altogether with BPM, it is the total package.""Good user interface and good add option.""There is a component of this BPM pool - I can't recall the name. What it does is, it allows you to create various scenarios and then run them quickly, before actually putting them onto a tool. So I think that part of the tool is really fantastic, because that enables you to create scenarios, create simulations, before actually going out and putting it into the tool itself""Automation is the most valuable feature of IBM BPM.""We are implementing the tool to triple our monthly transaction volume.""With the tester coach wherein you can interact with the interface while you're designing the process.""It makes the company business processes work more efficiently.""The Process Designer is good. We like how we can drag and drop and link the processes up, that works out great for us."

More IBM BPM Pros →

Cons
"The initial setup of medium complexity. So, there is room for improvement to make it better."

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"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes.""Better integration with other products in the automation suite.""It is not user-friendly.""The integration could be improved.""IBM BPM uses JavaScript as a programming language for the server-side. I don’t know why it’s not Java, as it’s more powerful and the JavaScript part is translated into Java anyway.""Finding errors and bugs on the system is not easy. We can't seem to use the events or logs to find them, so it makes it difficult to debug the system. They really need to work on their debugging features to make is much, much easier. It would improve the solution considerably and should be something they add in a future release.""The front end is not customised for a good user experience.""You must have good experience to work with it. It is not that easy. Its installation is complex, especially in the new version for business automation, and it could be improved. It has a safety application embedded inside it, and you need to do a lot of configuration to install it. I have been working for two days to resolve an issue."

More IBM BPM Cons →

Pricing and Cost Advice
  • "I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
  • More ACI Worldwide Global Payments Hub Pricing and Cost Advice →

  • "It may be cheaper for organizations to pay for the Viewer licenses that are immediately up and running in the cloud, rather than paying for someone to administer publishing to an intranet."
  • "Starting out with Express can also help reduce the cost for adopting the product."
  • "​We have definitely seen ROI. When we first kicked it off, we said it had to pay for itself within three years, and it did."
  • "It gives us a good return on investment."
  • "We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
  • "Our customers do see ROI. They'll identify some particularly painful or uncoordinated processes to start with, then build out from there, picking off low hanging fruit."
  • "It has a low cost to implement. You'll get your money back in the same year that you complete the project."
  • "The cloud and license of the subscription model for IBM BPM can be complex. There are a lot of alternatives to choose from."
  • More IBM BPM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing… more »
    Top Answer:I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.
    Top Answer:There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.
    Top Answer:We researched both IBM solutions and in the end, we chose Business Automation Workflow IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing… more »
    Top Answer:The case management and its integration with process design are good features.
    Ranking
    21st
    out of 64 in Process Automation
    Views
    201
    Comparisons
    114
    Reviews
    1
    Average Words per Review
    343
    Rating
    8.0
    5th
    out of 64 in Process Automation
    Views
    6,235
    Comparisons
    4,784
    Reviews
    23
    Average Words per Review
    418
    Rating
    7.7
    Comparisons
    Also Known As
    Worldwide Global Payments Hub
    WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
    Learn More
    Overview
    ACI Universal Payments for a real-time hub is a modern, flexible solution that enables you to deliver consistent, scalable, real-time banking services across a variety of payment types, channels, networks and currencies.

    IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.

    IBM BPM Features

    IBM BPM has many valuable key features. Some of the most useful ones include:

    • Process designer authoring tool
    • Collaborative editing and immediate playback of processes
    • Interactive user interfaces
    • Process rules based on IBM Operational Decision Manager
    • IBM Integration Designer (BPEL and SOA)
    • Designing and building case management systems
    • Process portal
    • Real-time monitoring and reporting
    • Performance analytics and optimizer
    • Performance data warehouse
    • IBM Process Center with a shared asset repository
    • IBM Process Federation Server
    • Built-in enterprise service bus (ESB)
    • Transaction support
    • Integration adapters
    • Network deployment support
    • High availability: clustering and unlimited cores

    IBM BPM Benefits

    There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:

    • Increased efficiency and cost savings: IBM BPM can help you optimize existing processes and incorporate more structure into the development of new processes by removing process redundancies and bottlenecks.
    • More scalable processes: The solution enables better process execution and workflow automation, which transfers well when scaling processes.
    • Greater transparency: Because IBM BPM’s process automation clearly defines owners for tasks along the process, it provides more transparency and accountability throughout a given process. In turn, this fosters more communication among teams.
    • Less dependency on development teams: IBM BPM offers low-code features which remove potential dependencies on development. Business users can be onboarded onto these tools quickly and easily, thereby increasing process automation across the company.

    Reviews from Real Users

    IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.

    Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”

    Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."

    A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."

    A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”

    Sample Customers
    Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
    Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm57%
    Computer Software Company17%
    Insurance Company10%
    Real Estate/Law Firm3%
    VISITORS READING REVIEWS
    Financial Services Firm29%
    Computer Software Company13%
    Manufacturing Company7%
    Retailer6%
    Company Size
    No Data Available
    REVIEWERS
    Small Business26%
    Midsize Enterprise15%
    Large Enterprise59%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise12%
    Large Enterprise71%
    Buyer's Guide
    Process Automation
    March 2024
    Find out what your peers are saying about Camunda, Pega, Appian and others in Process Automation. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    ACI Worldwide Global Payments Hub is ranked 21st in Process Automation with 1 review while IBM BPM is ranked 5th in Process Automation with 105 reviews. ACI Worldwide Global Payments Hub is rated 8.0, while IBM BPM is rated 7.8. The top reviewer of ACI Worldwide Global Payments Hub writes "Robust cloud model support and offers competitive pricing with a pay-per-use model". On the other hand, the top reviewer of IBM BPM writes "Offers good case management and its integration with process design but there's a learning curve". ACI Worldwide Global Payments Hub is most compared with , whereas IBM BPM is most compared with Camunda, IBM Business Automation Workflow, Pega BPM, Appian and Apache Airflow.

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    We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.