ACS-Xerox Service Desk Outsourcing vs Fujitsu Service Desk Outsourcing comparison

ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.

Fujitsu Service Desk Outsourcing brings in its helpdesk system infrastructure and its management and operational expertise in resolving various customer support needs. These infrastructure and expertise include hardware facilities, helpdesk-managed service, and call management system. FPI provides the three key elements of the successful Help Desk Center - PEOPLE, PROCESSES and TECHNOLOGY. With FPI helpdesk services, your company immediately acquires: Ready access to a pool of world-class ICT professionals; Direct access to precise technical advice; Access to the latest helpdesk technology; Faster and effective delivery of service; Tested processes to meet global standards; Commitment to long-term relationship; Improved productivity of your ICT group and Low operational cost and reduced total cost of ownership.