Compare ACS-Xerox Service Desk Outsourcing vs. HCL AXON Service Desk Outsourcing

ACS-Xerox Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while HCL AXON Service Desk Outsourcing which is ranked 18th in Service Desk Outsourcing. ACS-Xerox Service Desk Outsourcing is rated 0, while HCL AXON Service Desk Outsourcing is rated 0. On the other hand, ACS-Xerox Service Desk Outsourcing is most compared with , whereas HCL AXON Service Desk Outsourcing is most compared with .
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Ranking
14th
Views
186
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46
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0
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18th
Views
143
Comparisons
32
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0
Average Words per Review
0
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Xerox
HCL
Overview
ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.

At HCL, we also realize that modern day organizations grapple with the challenges of Managed Print Services (MPS) and Field Service Management - optimizing printer fleets and creating field service support capabilities across the globe. In order to address issues pertaining to Managed Print Services, we have entered into a comprehensive strategic partnership with Xerox. HCL’s expertise in infrastructure management combines with Xerox’s best-in-class imaging printing technology, going beyond Managed Print Services and delivering Managed Content Services (MCS). Our solution incorporates rigorous processes, a phased implementation strategy, and innovative technology. Organizations will benefit from proactive and intelligent support, reduced waste, and automated paper-based processes.

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Sample Customers
Freedman & Co. CPAHEC Paris
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