Compare ACS-Xerox Service Desk Outsourcing vs. Long View

ACS-Xerox Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while Long View which is ranked 12th in Service Desk Outsourcing. ACS-Xerox Service Desk Outsourcing is rated 0, while Long View is rated 0. On the other hand, ACS-Xerox Service Desk Outsourcing is most compared with , whereas Long View is most compared with .
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Ranking
14th
Views
186
Comparisons
46
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0
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0
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12th
Views
212
Comparisons
64
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
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Xerox
Long View Systems
Overview
ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.

Long View’s Service Desk offers tailored user support solutions including Deskside support of office and field locations, Remedy as a Service (RaaS), and ITIL training for IT Service and/or Help Desk environments. We’re actively involved, both locally and internationally, with the Help Desk Institute (HDI) – a globally recognized IT support and service association. Our End User Experience team leads have training in communications, service delivery, Microsoft technologies, and other service areas, enabling them to provide the best possible end user experience for our clients.

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Sample Customers
Freedman & Co. CPACisco, HP, Microsoft, NetApp, vmware, EMC, VCE, Adobe, Asigra, Commvault, GSG, Lenovo, McAfee, Red Hat, RSA, Toshiba
We monitor all Service Desk Outsourcing reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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