Compare ACS-Xerox Service Desk Outsourcing vs. Stefanini TechTeam Service Desk Outsourcing

ACS-Xerox Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while Stefanini TechTeam Service Desk Outsourcing which is ranked 21st in Service Desk Outsourcing. ACS-Xerox Service Desk Outsourcing is rated 0, while Stefanini TechTeam Service Desk Outsourcing is rated 0. On the other hand, ACS-Xerox Service Desk Outsourcing is most compared with , whereas Stefanini TechTeam Service Desk Outsourcing is most compared with .
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Ranking
14th
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186
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46
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0
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21st
Views
111
Comparisons
37
Reviews
0
Average Words per Review
0
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N/A
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Xerox
Stefanini TechTeam
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Overview
ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.Stefanini TechTeam Service Desk Outsourcing provides multilingual, multi-location, multichannel approach that workforce is supported in the right languange, from the riight location, at the right time with the right tools, processes and technology. Support Services includes: Single Point of Contact support (SPOC), Business and Proprietary applications, Common off-the-shel software, Desktop hardware and networking, ID Management, Remote access support, ITIL best practices methodologies and Lean Six Sigma process improvement.
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Sample Customers
Freedman & Co. CPASanofi
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