Compare ACS-Xerox Service Desk Outsourcing vs. T-Systems Service Desk Outsourcing

ACS-Xerox Service Desk Outsourcing is ranked 14th in Service Desk Outsourcing while T-Systems Service Desk Outsourcing which is ranked 20th in Service Desk Outsourcing. ACS-Xerox Service Desk Outsourcing is rated 0, while T-Systems Service Desk Outsourcing is rated 0. On the other hand, ACS-Xerox Service Desk Outsourcing is most compared with , whereas T-Systems Service Desk Outsourcing is most compared with .
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Ranking
14th
Views
186
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46
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0
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0
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20th
Views
145
Comparisons
25
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
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Xerox
T-Systems
Overview
ACS-Xerox Service Desk Outsourcing program consists of two elements: Training and Annual Support Subscription. Help Desk Training includes: Core Training (2 Modules); Printer Training; and Certification. Help Desk certification and instructor-led training are required as part of the Annual Support Subscription. The annual support subscription provides these special benefits: Priority access to escalated support, Semi-annual account reviews, Standard report package. Key features include: Direct access to open a service request, Service status - detailed status of your repair request, Entitlement status - shows the warranty or service agreement coverage for each registered product and infoSMARTTM - our technical support knowledge database.T-Systems Service Desk Outsourcing, acts as a single point of contact and control, that provides users with advice and assistance for your desktop environments, SAP and other applications, and telecommunications & network solutions. The standard Service Desk Services offering comprises first-level support. Thus users have rapid access to advice and assistance for the whole IT infrastructure and applications of IT workplace and telecommunications. Assistance includes: Communication systems, Workplace telephony, Desktop systems, Network infrastructures, Mobile devices and systems, Server landscapes, Exchange and SharePoint systems and Standard applications.
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Sample Customers
Freedman & Co. CPAVmware
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