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Actional vs Splunk ITSI (IT Service Intelligence) comparison

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Actional

Read 2 Actional reviews
186 views|147 comparisons
100% willing to recommend
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Splunk ITSI (IT Service Intelligence)

Read 28 Splunk ITSI (IT Service Intelligence) reviews
2,043 views|1,379 comparisons
96% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Application Performance Monitoring (APM) and Observability
April 2024
Executive Summary

We performed a comparison between Actional and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability.
To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
Decent tool, needs additional integration with automation tool
Anonymous User
Correlates and aggregates all the information and improves resolution time
Splunk ITSI has improved our mean time to resolution. We can essentially notice things before somebody calls. We have better customer satisfaction.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
  • "Splunk pricing is high."
  • "The pricing of Splunk is a bit high."
  • "Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
  • "Its pricing has been changed as per the market. You get a good support service with it as well. They have 24/7 customer support. There is a portal, and if you are having issues, they are available in order to resolve them. So, its pricing isn't too much."
  • "Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
  • "Splunk ITSI is an expensive tool, and we need to purchase the utility license."
  • "Pricing has some room for improvement."

    • More Splunk ITSI (IT Service Intelligence) Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about Splunk ITSI (IT Service Intelligence)?
    Top Answer:One particularly useful feature of Splunk ITSI is the ability to create custom services.
    Read all 18 answers   →
    What is your experience regarding pricing and costs for Splunk ITSI (IT S...
    Top Answer:The product is expensive. It's one of the most expensive options, although maybe not as expensive as Datadog.
    Read all 12 answers   →
    What needs improvement with Splunk ITSI (IT Service Intelligence)?
    Top Answer:In Splunk ITSI, thresholds automatically trigger incidents when a service value falls below the threshold. This prevents us from automatically triggering alerts for situations where the service value… more »
    Read all 18 answers   →
    Ranking
    72nd
    out of 111 in Application Performance Monitoring (APM) and Observability
    Views
    186
    Comparisons
    147
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    12th
    out of 111 in Application Performance Monitoring (APM) and Observability
    Views
    2,043
    Comparisons
    1,379
    Reviews
    23
    Average Words per Review
    828
    Rating
    8.0
    Comparisons
    Learn More
    Aurea
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    Splunk
    Overview
    Actional (CX-Monitor) automatically discovers both systems and processes associated with your active customer journeys or applications and gives you real-time operational profiles and analysis of each system and process.

    Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

    It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

    The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

    With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

    Sample Customers
    Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage
    TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
    Top Industries
    No Data Available
    REVIEWERS
    Financial Services Firm35%
    Computer Software Company18%
    Insurance Company12%
    Logistics Company12%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company14%
    Government12%
    Manufacturing Company8%
    Company Size
    No Data Available
    REVIEWERS
    Small Business10%
    Midsize Enterprise19%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise7%
    Large Enterprise79%
    Buyer's Guide
    Application Performance Monitoring (APM) and Observability
    April 2024
    Download Free Report
    Find out what your peers are saying about Datadog, Dynatrace, New Relic and others in Application Performance Monitoring (APM) and Observability. Updated: April 2024.
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    768,578 professionals have used our research since 2012.

    Actional is ranked 72nd in Application Performance Monitoring (APM) and Observability while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. Actional is rated 9.0, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of Actional writes "Decent tool, needs additional integration with automation tool". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". Actional is most compared with CentraSite, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management.

    See our list of best Application Performance Monitoring (APM) and Observability vendors.

    We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.