We performed a comparison between Acumatica and Interactive Intelligence based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."This solution supports multiple branches."
"The way everything integrated well with everything else was most valuable. We had one solution for everything, from the first phone call down to follow-up visits for wholesale callers and for just regular purchases."
"The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"We should be able to personalize it for the company. There should be more customization of the pages so that they seem more like a company rather than as an outside company. We should be able to change company images and things like that and do this kind of personalization."
"The solution doesn't have features to break down the structure for multiple people in the project."
"For support, we go through a distributor, and the support we receive from them is much better than what we would from Acumatica directly. When we went to Acumatica support directly, we were not happy with it."
"The initial setup can be a bit difficult."
"The problem with this current system is that the support is not great."
Acumatica is ranked 25th in CRM with 3 reviews while Interactive Intelligence is ranked 28th in CRM with 2 reviews. Acumatica is rated 8.0, while Interactive Intelligence is rated 9.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, the top reviewer of Interactive Intelligence writes "Reliable with very good social media integration and easy to use". Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP S/4HANA Cloud, whereas Interactive Intelligence is most compared with Genesys Cloud CX. See our Acumatica vs. Interactive Intelligence report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
