Acumatica vs Verint Open CCaaS comparison

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742 views|329 comparisons
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615 views|578 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Acumatica and Verint Open CCaaS based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2024).
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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "It is very expensive for a small business. If you're a small business, it is not a very good solution in that aspect, but if you are big and have more manufacturing, it is well worth it. It comes with the ability to integrate with one website. We had to modify ours. We customized it so that we could do hundreds of websites. In Texas, I believe that we were the only one ever to be integrated with hundreds of websites. So, the development of our API probably cost us a hundred grand, and then there would be maintenance. That's all outside of the standard licensing fee."
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    Questions from the Community
    Top Answer:This solution supports multiple branches.
    Top Answer:I would advise other users that before they purchase this solution, they need to understand their requirements and needs. I would rate Acumatica's value for its price, a four out of five (with one… more »
    Top Answer:When I logged into project accounting, I found that the solution didn't have features to break down the structure for multiple people in the project. I think it's hard for the construction companies… more »
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    Ranking
    25th
    out of 167 in CRM
    Views
    742
    Comparisons
    329
    Reviews
    2
    Average Words per Review
    391
    Rating
    8.0
    Views
    615
    Comparisons
    578
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    KANA Enterprise, Verint Workforce Engagement Cloud
    Learn More
    Overview

    Acumatica is the world’s fastest-growing provider of cloud business management software, with the industry’s highest customer satisfaction rating. And that’s not a coincidence. We offer a unified, modern business management platform designed to help today’s small and medium-sized businesses connect every facet of their operations. With Acumatica, the information you need to make critical decisions is right at your fingertips, wherever you are. Our technology and licensing are designed to be flexible and growth-friendly—adapting gracefully to the changing needs of growing businesses and freeing you up to focus on delighting more customers.

    In today's ever-changing business landscape, organizations are grappling with the need to adapt to the digital transformation while simultaneously improving customer experiences without incurring excessive labor costs. Traditional telephony-based Contact Center as a Service (CCaaS) solutions have struggled to keep pace with these changes, often lacking the functional maturity required to meet customer demands.

    Verint's Open CCaaS offers a fresh approach. Unlike closed-off platforms, it provides an open ecosystem that seamlessly integrates with diverse communication infrastructures, liberating businesses from vendor lock-ins. This openness extends beyond integration, empowering organizations to harness best-of-breed CX solutions, omnichannel routing, and UI flexibility while accommodating third-party applications. Verint's unwavering commitment to automation through AI and bots ensures scalable and efficient customer interactions, enabling companies to enhance CX and optimize resources.

    With the Verint Platform, businesses can confidently embark on their digital transformation journey, reaping real benefits such as a significant boost in NPS scores, reduced response times, increased agent productivity, lower cost per contact, and improved containment rates. Open CCaaS isn't just a solution; it's a transformative approach to customer engagement that aligns with the demands of the modern business landscape, making Verint the partner of choice for those seeking to close the Engagement Capacity Gap and secure a successful future in the digital age.

    Sample Customers
    Additive-X, Carlson-LaVine Inc, Cornell Cooperative Extension, Alpha Insulation and Waterproofing, Dukathole Group, Eagle Fence Distributing, Clive Coffee
    Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company12%
    Construction Company11%
    Wholesaler/Distributor10%
    Government6%
    VISITORS READING REVIEWS
    Financial Services Firm28%
    Healthcare Company12%
    Government10%
    Insurance Company9%
    Company Size
    VISITORS READING REVIEWS
    Small Business52%
    Midsize Enterprise15%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise11%
    Large Enterprise75%
    Buyer's Guide
    CRM
    March 2024
    Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Acumatica is ranked 25th in CRM with 3 reviews while Verint Open CCaaS is ranked 6th in Workforce Engagement Management. Acumatica is rated 8.0, while Verint Open CCaaS is rated 0.0. The top reviewer of Acumatica writes "Provided one solution for everything and housed everything for us". On the other hand, Acumatica is most compared with NetSuite ERP, Oracle Fusion Cloud ERP, HubSpot CRM, Microsoft Dynamics CRM and SAP Business ByDesign, whereas Verint Open CCaaS is most compared with Genesys Cloud CX, Aspect Workforce Optimization, Calabrio WFM, Avaya Workforce Engagement and NICE Workforce Optimization.

    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.