We performed a comparison between Adaptive Insights and Zendesk based on real PeerSpot user reviews.
Find out in this report how the two Reporting solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The important feature is integration with source data. It connects to various ERP systems, including Workday, Intact, and others. It can also import actuals and compare them to PlanPoint quite easily."
"It's very stable."
"Forecasting changes that instantly flow through all financial statements."
"It's very simple to create a new version and do some more modeling based on your need for planning things like headcount, other expenses, and revenue, everything is configurable within Workday."
"Reports are allowed to be edited for aesthetic purposes, which is lacking in a lot of other dashboard tools."
"The biggest feature is the source of truth for all of our budget and forecast versions."
"Automated reporting."
"Changes to corporate structure, account codes are updated in all versions including prior years, hence "one-version of truth" as claimed."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"It's very convenient to use."
"Its agility and simplicity are the most valuable features. This tool is very user-friendly."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The product offers very good management. It has a great ability to assign tickets based on content."
"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."
"The product's configuration process could be faster."
"Users continue to become more advanced and are looking for more advanced solutions."
"The upload feature exists, but isn't terribly useful."
"Discovery (the data visualization module): Needs to catch up with BI leaders, such as MS and Tableau. E.g., sorting by amounts in column charts and page slicers to control all visuals."
"Better user interface (UI)."
"The integrations could be simpler. It takes quite a bit of internal and IT know-how to set up."
"We tried Discovery and OfficeConnect at one point and found them too cumbersome, at the time."
"Their customer support team is slow to respond and not extremely confident."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The solution could integrate better with QR codes from some websites such as Facebook."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."
"The solution itself wasn't easy to set up."
"The support team is time-consuming, and they don't find the answer to our problem."
Adaptive Insights is ranked 11th in Reporting with 18 reviews while Zendesk is ranked 12th in Reporting with 57 reviews. Adaptive Insights is rated 8.4, while Zendesk is rated 8.2. The top reviewer of Adaptive Insights writes "Facilitates leveraging the query reporting engine and modeling engine into Excel spreadsheets but there is room for improvement in terms of performance ". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Adaptive Insights is most compared with Tableau, Microsoft Power BI, Anaplan, Oracle HFM and SAP Business Planning and Consolidation, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM. See our Adaptive Insights vs. Zendesk report.
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