Compare Adobe Campaign vs. Oracle Service Cloud

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Adobe Campaign Logo
1,270 views|1,169 comparisons
Oracle Service Cloud Logo
1,061 views|851 comparisons
Quotes From Members

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Pricing and Cost Advice
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"This is definitely an expensive product compared to others on the market."

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Top Answer: Everything is managed by Oracle, so they have security in place.
Top Answer: Oracle has to work on the interface for this solution. The user experience has to be much better. They have to work on integration with other systems.
Top Answer: This product is used to provide and kind of service that is related to customer support.
Ranking
7th
Views
1,270
Comparisons
1,169
Reviews
0
Average Words per Review
0
Rating
N/A
6th
Views
1,061
Comparisons
851
Reviews
1
Average Words per Review
275
Rating
6.0
Comparisons
Also Known As
Neolane Campaign
Oracle RightNow
Learn More
Overview

It's a set of solutions that help you personalize and deliver campaigns across all of your online and offline channels.

- Simplify campaign management

Manage your data and monitor the performance of your cross-channel campaigns from one place.

- Deliver engaging email

Use personalized, contextual and real-time email messages to deliver a compelling customer experience.

- Automate campaigns

Use marketing automation to increase your campaign productivity and reduce your time to market.

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Offer
Learn more about Adobe Campaign
Learn more about Oracle Service Cloud
Sample Customers
Euromoney Learning Solutions, Cr_dit Agricole Nord-Est, a Synergie GIE regional bank, Renault, HD Supply, Dior, Mercola.com
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.
Top Industries
VISITORS READING REVIEWS
Computer Software Company34%
Comms Service Provider11%
Media Company11%
Financial Services Firm10%
VISITORS READING REVIEWS
Computer Software Company43%
Comms Service Provider13%
Healthcare Company5%
Insurance Company4%
Company Size
No Data Available
REVIEWERS
Small Business47%
Midsize Enterprise7%
Large Enterprise47%

Adobe Campaign is ranked 7th in Marketing Management while Oracle Service Cloud is ranked 6th in Marketing Management with 1 review. Adobe Campaign is rated 0.0, while Oracle Service Cloud is rated 6.0. On the other hand, the top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". Adobe Campaign is most compared with Salesforce Marketing Cloud, Google Campaign Manager, Amazon Pinpoint and Microsoft Dynamics CRM, whereas Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM, Vlocity and Oracle CRM.

See our list of best Marketing Management vendors.

We monitor all Marketing Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.