Adobe Connect vs ConnectWise ScreenConnect comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between Adobe Connect and ConnectWise ScreenConnect based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Adobe Connect vs. ConnectWise ScreenConnect Report (Updated: March 2024).
765,234 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It is straightforward to set up.""The product has valuable communication features. It also has good performance and stability.""I like Adobe Connect because of its flexibility.""Screen share and document share are good features.""The most critical feature is the POA, but Breakout sessions are definitely my favorite.""The solution can scale well.""It trains providers for on-premise deployment in several locations."

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"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance.""Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing.""Better than TeamViewer and useful for fixing problems remotely.""The product's two-factor authentication means we are not worried like before about the state of our security.""We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""It's very low maintenance.""I've noted an ROI while using the solution."

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Cons
"Other solutions have more marketing and more visibility. Nobody knows Adobe Connect exists.""It needs faster and easier upgrades.""The price is a problem.""We encounter issues while connecting headphones via Bluetooth. This particular area needs improvement.""Interface and layout options could be improved.""Adobe's products are difficult to grasp.""We would like to see support for exportable files that have been uploaded into Adobe Connect as templates for activities."

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"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.""There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.""There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started.""The solution should add the ability to video chat with the user on the other end.""Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise.""I really didn't care for the onboarding process and it is something that should be improved.""Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication).""Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

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Pricing and Cost Advice
  • "The purchasing process is complicated. It would be beneficial if it were more simplified."
  • "Adobe Connect is free of cost."
  • More Adobe Connect Pricing and Cost Advice →

  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The product has valuable communication features. It also has good performance and stability.
    Top Answer:We encounter issues while connecting headphones via Bluetooth. This particular area needs improvement.
    Top Answer:We use Adobe Connect for communication purposes using messaging and video chat features.
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Ranking
    13th
    out of 62 in Virtual Meetings
    Views
    561
    Comparisons
    383
    Reviews
    2
    Average Words per Review
    257
    Rating
    8.0
    7th
    out of 62 in Virtual Meetings
    Views
    312
    Comparisons
    218
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Learn More
    Interactive Demo
    Overview

    Why Adobe Connect?
    The most flexible, secure, extensible and feature-rich web conferencing product on the market.
    Customizable Interface
    Customizable - Design your own immersive experiences with custom pods, images & layouts to
    personalize and brand your virtual room.

    Engaging - Drive and measure audience engagement unlike any other tool. Add interactivity to
    your sessions with multiple chat pods, polls, quizzes, simulations, breakout
    rooms, games and more.

    Powerful - Leverage Backstage & Prepare Mode to allow presenters and hosts to collaborate behind the scene during live session. Leverage limitless functionality and extensibility with custom apps.

    Persistent - Create your virtual room once with the right layouts, pods and content and use it
    forever.

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Sample Customers
    Blue Sky Broadcast, Wiley and Georgetown University, New South Wales (NSW) Schools, BMO Financial Group, The Ministry of Education, Church, Culture & Gender Equality in Greenland, HealthSTAR Communications, IDEXX Laboratories, Philips Healthcare
    Jon Rosen Systems
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Government18%
    Manufacturing Company11%
    Computer Software Company10%
    REVIEWERS
    Media Company11%
    Energy/Utilities Company11%
    Wellness & Fitness Company11%
    Healthcare Company11%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Healthcare Company9%
    Financial Services Firm9%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business63%
    Large Enterprise38%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise14%
    Large Enterprise62%
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    Buyer's Guide
    Adobe Connect vs. ConnectWise ScreenConnect
    March 2024
    Find out what your peers are saying about Adobe Connect vs. ConnectWise ScreenConnect and other solutions. Updated: March 2024.
    765,234 professionals have used our research since 2012.

    Adobe Connect is ranked 13th in Virtual Meetings with 10 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. Adobe Connect is rated 8.6, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of Adobe Connect writes "User-friendly layout with a nice virtual meeting experience and good reliability". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". Adobe Connect is most compared with GoToMeeting, Zoom, TeamViewer, Webex and InterCall Unified Meeting, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our Adobe Connect vs. ConnectWise ScreenConnect report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.