We performed a comparison between Adobe Connect and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is straightforward to set up."
"The product has valuable communication features. It also has good performance and stability."
"I like Adobe Connect because of its flexibility."
"Screen share and document share are good features."
"The most critical feature is the POA, but Breakout sessions are definitely my favorite."
"The solution can scale well."
"It trains providers for on-premise deployment in several locations."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"Better than TeamViewer and useful for fixing problems remotely."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"It's very low maintenance."
"I've noted an ROI while using the solution."
"Other solutions have more marketing and more visibility. Nobody knows Adobe Connect exists."
"It needs faster and easier upgrades."
"The price is a problem."
"We encounter issues while connecting headphones via Bluetooth. This particular area needs improvement."
"Interface and layout options could be improved."
"Adobe's products are difficult to grasp."
"We would like to see support for exportable files that have been uploaded into Adobe Connect as templates for activities."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"The solution should add the ability to video chat with the user on the other end."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"I really didn't care for the onboarding process and it is something that should be improved."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."
Adobe Connect is ranked 13th in Virtual Meetings with 10 reviews while ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews. Adobe Connect is rated 8.6, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of Adobe Connect writes "User-friendly layout with a nice virtual meeting experience and good reliability". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". Adobe Connect is most compared with GoToMeeting, Zoom, TeamViewer, Webex and InterCall Unified Meeting, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our Adobe Connect vs. ConnectWise ScreenConnect report.
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