Anonymous UserDigital Banking & Innovation Director at a financial services firm
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"It should provide more flexibility to connect with external systems, and there should be in-built services that can be used to integrate with other systems quickly."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"IBM could improve the price. It is far too expensive."
"I wish it was less expensive. I don't know why their pricing model is so high for a piece of software that could benefit so many. It just seems to me that they could have a lower cost, maybe with fewer features or whatever, but it should be possible to do a lower cost workflow software that uses the same interface and underlying engine but does not cost so much that you have to be a Fortune 50 company to buy it. It is annoying to me. There are a lot of solutions that IBM has that are really powerful but nobody can afford them. They know their business, but I still feel that there are a lot of customers who would benefit from this sort of thing. I don't know what this elitism is all about. I am sure they have people doing the money numbers, but it seems like you can make a lot more money by selling it to way more people for a little bit less."
"When considering the features of the solution the price is expensive compared to competitors."
"It's expensive. All software is always extremely high. The manufacturing cost that we have compared to the selling cost, it's not like you're building a house or building a car. But putting that aside, considering that it's expensive, it's a lot of money. If you compare it with some of the other alternatives in the market, it's a similar price. For instance, if you compare it with Pegasystems, it's a similar price."
"The price of the solution is fair for an enterprise solution that has both cloud and on-premise deployments and when comparing to competitors. Recently IBM has introduced Cloud Pak which allows for more flexible licensing options for automation and other features."
Earn 20 points
Adobe Experience Manager (AEM) Forms is ranked 3rd in CCM while IBM BPM is ranked 6th in Business Process Management with 20 reviews. Adobe Experience Manager (AEM) Forms is rated 0.0, while IBM BPM is rated 7.8. On the other hand, the top reviewer of IBM BPM writes "A very stable and powerful tool for handling lots of concurrent users, but it is expensive, and the Eclipse-based tool has performance issues when you have a lot of developers". Adobe Experience Manager (AEM) Forms is most compared with OpenText Exstream, Smart Communications, Pega BPM, Appian and Quadient Inspire, whereas IBM BPM is most compared with IBM Business Automation Workflow, Camunda Platform, Pega BPM, Apache Airflow and ARIS BPA.
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