We compared Adobe Web Experience Management and Cisco Webex Experience Management across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Adobe Web Experience Management offers strong content management capabilities, pre-designed templates, and integration with third-party tools. Cisco Webex Experience Management is notable for its ability to analyze real-time customer feedback, provide customizable surveys, perform sentiment analysis, and generate comprehensive reports.
Room for Improvement: Adobe Web Experience Management could improve its handling of large video files and related elements. Users also want more styling and design customization. Cisco Webex Experience Management could improve its user interface, reporting, and analytics capabilities.
Service and Support: Adobe’s customer service is highly rated, but some reported slower response times and wanted more extensive troubleshooting information. Cisco Webex received positive reviews for its responsive and efficient support team.
Ease of Deployment: Adobe Web Experience Management's initial setup can be challenging, particularly for self-deployment. Cisco Webex Experience Management is commended for its trouble-free setup, and professional support is available for those who need it.
Pricing: Adobe Web Experience Management has a relatively high cost compared to other content management systems. Reviewers have provided no information regarding the cost of Cisco Webex Experience Management.
ROI: Adobe Web Experience Management effectively drives traffic to websites and enhances the overall user experience. It provides valuable analytics that help identify which pages are popular and which ones need improvement. Reviewers have left no feedback on the ROI of Cisco Webex Experience Management.
Comparison Results: Adobe Web Experience Management provides easy deployment options, effective content management, and seamless integration with other systems. It could be better at handling large video files and offer more competitive pricing compared to other content management systems. Users like Cisco Webex Experience Management for its easy deployment and real-time feedback analysis. However, it has a complicated user interface, and the solution’s reporting and analytics features are limited.
"Good content and digital management capabilities."
"The templates and components that come out of the box are very helpful, especially in terms of the content fragments and experience fragments. Every client would like to have some templates and components, and they would like to cut down the effort of having to create every component that's customized. So, they try to use them out of the box. Other than that, the user roles and permissions workflows, third-party integrations, and system integration are the features that are very important."
"It works well in general, we haven't had any issues with it. It is stable and useful."
"It would be better if it also supports some styling. Currently, whenever we have to do design for a particular client according to their brand strategy, it takes a good amount of effort. Adobe never focuses on this area. They say that you design your pages, templates, etc. If they can define common components or a common section of the style sheet so that if you want to have a button by default, you can go and just mention the specifications, such as the color code, and those specifications are automatically followed across the whole site or multiple sites according to the brand strategy. Such functionality will be helpful because currently, it takes a lot of effort to manage them separately."
"Unable to handle very large video files."
"It is very expensive but there are no additional charges after it's purchased."
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Adobe Web Experience Management is ranked 9th in Customer Experience Management with 2 reviews while Cisco Webex Experience Management is ranked 10th in Customer Experience Management with 1 review. Adobe Web Experience Management is rated 8.0, while Cisco Webex Experience Management is rated 6.0. The top reviewer of Adobe Web Experience Management writes "It has a lot of features, and it is very easy to learn, use, integrate, and manage". On the other hand, the top reviewer of Cisco Webex Experience Management writes "Very stable but exceptionally costly". Adobe Web Experience Management is most compared with FullStory, whereas Cisco Webex Experience Management is most compared with Teradata Customer Interaction Manager.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.