Aegis Contact Management Outsourcing vs Convergys Contact Management Outsourcing comparison

We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.

Convergys Contact Management Outsourcing Client Solutions include the following:

• Customer Care - that helps build relationships by delivering a personalized, multichannel customer experience, combined with decades of experience with our integrated, end-to-end solution of advanced analytics, omnichannel technology, and global outsourcing to design, unify, and optimize the customer care experience.
• Revenue Generation - designed to find, acquire, and keep customers and help them spend more. It transforms data into intelligence to build rapport and optimize the results of each interaction - whether that's reactive when a customer contacts you or proactive, outbound selling.
• Technical Support - delivers personalized, excellent service to everyone from new users with routine questions to IT professionals requiring advanced technical support from engineers with deep experience and advanced certifications.
• Collections - helps companies increase customer satisfaction, loyalty, and lifetime customer value while ensuring compliance and resolving delinquencies faster.
• Home Agent - combines the many advantages of home agent staffing with proven security, technology, compliance, and operational expertise for recruiting, training, coaching, and managing home agents with extensive experience in both brick-and-mortar and home agent solutions.
• Chat Agent - delivers the chat engagement experience your customers demand, with the operational support and scalability your company needs.