Aegis Contact Management Outsourcing vs TeleTech Contact Management Outsourcing comparison

We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. The company is wholly owned by Essar, a USD 27 billion conglomerate. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.

TeleTech Contact Management Outsourcing Solutions includes:

• AI/AUTOMATION - a human approach to automation, the power of automation with the empathy of human touch. It provides the insights, strategies, technology, and front-line associates to support the range of interactions, from fully-automated to human-assisted to person-to-person. Because no matter how inclined customers may be to self-serve, they still take comfort in knowing that if they can't solve their issues themselves, human support isn't far behind.
• CONTACT CENTERS - are focused on continuously improving with Six Sigma process, strong automated quality assurance programs, and voice of the customer tools.
• OMNICHANNEL - helps you meet that challenge by providing you with the tools, technology, and expertise you need to consistently engage with customers in the channels they want, when they want.
• SEARCH TO SALES - brings contextual data back to the online marketing team so that it can optimize its online advertising efforts - and obtain a continually improving, 360-degree view of the customer.
• SERVICE TO SALES - its proprietary capabilities enable an integrated approach to creating a high-performing, service-to-sales culture.
• TELETECH@HOME - a remote associate model, is designed to maximize this opportunity, while surpassing your customers' greatest service expectations.