We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"If spam or some kind of malicious email gets past Mimecast and gets into our email environment, we can go into Agari and we can search for it."
"It is really important for large companies to have the brand protection that is provided by Agari."
"It comes with a lot of helpful tips for complicated areas."
"The solution scales quite well."
"They have customized security rules, mature rules, anti-virus protection, as well as email authentication similar to SPF, DKIM, and DMARC."
"I like all the features with Proofpoint, such as how it filters the spam and marketing mail, lost reality mail, blocks phishing attacks, blocks malicious attachments, and stops phishing links. Also it can defend against the business email compromise impersonation technique. It is a complete solution for all email attacks. It filters for the bad, malicious attachments. If there is any executable file, it can be deleted. It is a good, complete solution."
"The setup was easy."
"The initial implementation is pretty easy to handle."
"The most valuable features are the business email compromise protection and targeted attack prevention."
"Proofpoint is the main tool for blocking spam because it denies the connection altogether."
"Provides better control over emails, especially those sent via Office 365 on the cloud."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well."
"The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"The reporting functionality needs to be improved."
"Some customers in the financial sector do not like the cloud solution because they don't want data to be transferred to a US-based cloud."
"The protocol is quite complicated, which may not be something that could be improved, but it would be better if it was simplified."
"The reporting section could be enhanced. I like some reports but if they could allow us to create custom reports with more flexibility it would enhance the reports more."
"The Secure Mail aspect should have an Outlook add-in, instead of an external dashboard that outside users have to access."
"It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu."
"We find the cost to be prohibitive."
"Integration for reporting needs to be improved, it's too complex."
"The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere."
"The solution could be improved with the addition of PLP and email encryption features."
"The largest complaint that we hear from our customers is that there is no local support."
"There are additional fees for adding features."
"You're going to get what you pay for. If you're not willing to pay the price of Cisco, you're not going to get a product that's as good as Cisco. I don't think Cisco is overpriced, because for the last two years I've been comparing it to Microsoft and Cisco has been cheaper and given us more features."
"In my previous organization, avoiding four instances of CryptoLocker within an estimated six month period is approximately $600,000 in lost time and effort. Our five year cost was about a million dollars, and the four outages that we had equated to 65 percent of that five year cost."
"Compared to Cisco's on-prem service, the cost is the same, but you don't have to pay for the hardware and you don't have to maintain the system, as far as upgrades and hardware failures are concerned. It is cheaper to operate on their cloud service than it is to operate with their on-prem service."
"The licensing was all transferred."
"At times, we feel the pricing is a bit too high, but then, there is also room for discounts. We enjoy a lot of discounts, and that is why we are still with them. There are no costs in addition to the standard licensing fees."
"Cisco Secure Email and the support are priced well. It's not cheap, but there are other solutions that offer less and cost so much. For example, Microsoft is more expensive than Cisco."
"The price of the licensing is based on the volume of email."
"The pricing depends on the number of users; per how many mailboxes you have, but they're pretty negotiable with that, too."
"It is multiple times more expensive, which made it very much less attractive."
"The price is reasonable."
"Proofpoint is fairly expensive."
"The licensing is basically $8/user."
"Annually, it costs us about $92,000. This is pretty much what it costs us. There is no additional cost."
Customers of all sizes face the same daunting challenge: email is simultaneously the most important business communication tool and the leading attack vector for security breaches. Cisco Email Security enables users to communicate securely and helps organizations combat Business Email Compromise (BEC), ransomware, advanced malware, phishing, spam, and data loss with a multilayered approach to security.
Agari Enterprise Protect focuses on stopping identity deception, which is part of every targeted email attack. Using a combination of trust analytics, data science and visibility of the Agari Email Trust Platform into 10 billion emails a day, we allow only email from your unique set of trusted businesses, partners and employees to be delivered. With Agari, you escape the reactive approach of “looking for the bad” to stop different types of email threats. Agari builds a unique model of what is good and trusted that attackers cannot evade.
Proofpoint Email Protection stops malware and non-malware threats such as impostor email (also known as email fraud). Deployed as a cloud service or on-premises, it provides granular filtering to control bulk "graymail" and other unwanted email. And business continuity capabilities keep email communications flowing, even when your email server fails.
Agari is ranked 15th in Email Security with 3 reviews while Proofpoint Email Protection is ranked 2nd in Email Security with 12 reviews. Agari is rated 8.6, while Proofpoint Email Protection is rated 9.0. The top reviewer of Agari writes "Defends against all types of email attacks". On the other hand, the top reviewer of Proofpoint Email Protection writes "Flexible, very secure, and offers excellent technical support". Agari is most compared with Valimail Defend, Mimecast Email Security with Targeted Threat Protection, Abnormal Security, Valimail Enforce and IRONSCALES, whereas Proofpoint Email Protection is most compared with Palo Alto Networks WildFire, Microsoft Defender for Office 365, Microsoft Exchange Online Protection, Fortinet FortiMail and Abnormal Security. See our Agari vs. Proofpoint Email Protection report.
See our list of best Email Security vendors.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.