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Most Helpful Review
Find out what your peers are saying about AgilePoint vs. ServiceNow Now Platform and other solutions. Updated: September 2020.
442,041 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"AgilePoint has improved our organization by making form implementation easier and to plan for future growth.""The solution's workflows are its most useful feature."

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"We have seen a big improvement in the experience that we want to create for our end users.""Learning materials, such as online courses, are readily available.""The workflow feature really has a lot of value because you can create complex workflows in a simple, intuitive way with only a few clicks.""This is a development platform that provides us with a strong database and a low code environment.""The level of automation within the platform is great.""The main reason that people use ServiceNow is that performance is very good.""We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.""ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."

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Cons
"While the platform is good and it has a lot of options, I would like to see more alternative features in future versions such as connectors to IDM. Currently, they have only ADFS and Okta.""The solution should be able to support Docker. This would help make scalability easier."

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"We would like to see AI used to automate some of the functionality in this solution.""The licensing for this solution, with respect to the user, needs to be improved.""The pricing model is complex and needs to be both lowered and simplified.""The basic reporting system is rather static.""The integration towards other ERP systems could be improved.""This platform is used more by large companies because it is a little bit expensive.""The cost has room for improvement. It is currently expensive.""The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

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Pricing and Cost Advice
"I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost structure and now have yearly subscriptions."

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"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition.""It's expensive and if you need some analytical views of your activity, there is an additional cost."

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Questions from the Community
Top Answer: The solution's workflows are its most useful feature.
Top Answer: I believe the pricing has changed recently. We had purchased one license per server, and it was about $2,000. It was a one-time payment. It's possible that they have recently implemented a new cost… more »
Top Answer: The user interface and the client portal need to be improved in order to make the solution much better. I would like to see customer portals that are more open. Currently, it's very, very closed. You… more »
Top Answer: We work on it directly to send out tickets. It enables us to work seamlessly, we don't need to send them out manually. We can create a ticket and assign it in the system.
Top Answer: Aside from the fact that the license module is very expensive, it's a great product. It's the fulfiller licenses that are expensive.
Top Answer: It is a good tool and we can do customization with it. Most areas are quite customized. The cost has room for improvement. It is currently expensive. Some of the features are very particular to the… more »
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8.0
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Popular Comparisons
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AgilePoint
ServiceNow
Overview

AgilePoint NX is a top-five low-code platform that empowers you to quickly build anything from simple eforms and workflows to complex, multi-tenant SaaS apps, IoT apps, and composite LOB systems without writing code and at a price almost any enterprise can afford.

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

As a purpose-driven company, making work, work better for people guides everything we do.

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Sample Customers
Caja Laboral, Elbit Systems, Daisy Brandexperian, beachbody, health partners
Top Industries
VISITORS READING REVIEWS
Computer Software Company47%
Comms Service Provider14%
Energy/Utilities Company9%
Manufacturing Company4%
VISITORS READING REVIEWS
Computer Software Company50%
Comms Service Provider12%
Insurance Company7%
Government5%
Find out what your peers are saying about AgilePoint vs. ServiceNow Now Platform and other solutions. Updated: September 2020.
442,041 professionals have used our research since 2012.
AgilePoint is ranked 16th in Rapid Application Development Software with 2 reviews while ServiceNow Now Platform is ranked 8th in Rapid Application Development Software with 8 reviews. AgilePoint is rated 8.0, while ServiceNow Now Platform is rated 8.4. The top reviewer of AgilePoint writes "Excellent workflow with good stability and good forms". On the other hand, the top reviewer of ServiceNow Now Platform writes "Agile and robust tool; needs some improvements". AgilePoint is most compared with Microsoft PowerApps, Nintex Workflow, IBM BPM, K2 and Genpact Cora SeQuence, whereas ServiceNow Now Platform is most compared with Microsoft PowerApps, OpenText AppWorks, Oracle Application Express (APEX), Pega BPM and KiSSFLOW. See our AgilePoint vs. ServiceNow Now Platform report.

See our list of best Rapid Application Development Software vendors and best Low-Code Development Platforms vendors.

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