We performed a comparison between Agiloft ITSM ITIL Service Desk Suite and Freshdesk based on real PeerSpot user reviews.
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Agiloft ITSM ITIL Service Desk Suite is ranked 30th in IT Service Management (ITSM) while Freshdesk is ranked 1st in Customer Experience Management with 27 reviews. Agiloft ITSM ITIL Service Desk Suite is rated 10.0, while Freshdesk is rated 8.4. The top reviewer of Agiloft ITSM ITIL Service Desk Suite writes "We use it for handling requests. It has reduced the IT staff required". On the other hand, the top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". Agiloft ITSM ITIL Service Desk Suite is most compared with Clarity SM, whereas Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and BMC Helix ITSM.
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