Compare Agiloft ITSM ITIL Service Desk Suite vs. N-able MSP Manager

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Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: September 2021.
534,226 professionals have used our research since 2012.
Comparisons
Also Known As
Agiloft ITSM/ITIL Service Desk Suite, Agiloft IT Service Management
SolarWinds LOGICnow, SolarWinds MSP Manager
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Overview
Flexible ITIL and ITSM Software

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Improve Consistency: Pre-built ITIL processes and integrated asset management guides IT staff through your preferred processes and ensure consistent service. Workflow automation tracks performance and proactively escalates issues before they become problems.

Gain Actionable Insights: Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Close Tickets Faster: The self-service portal with single sign-on empowers users while reducing the burden on your staff. Eliminate errors and duplication of effort with a centralized knowledgebase.

Features

End User Portal: With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Live Chat: Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Personalized Home Pages: Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Full Auditability: Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Efficient Resolutions: Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

Global Support: With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
Offer
Learn more about Agiloft ITSM ITIL Service Desk Suite
Learn more about N-able MSP Manager
Sample Customers
Affinity Development Group, ArcaTech Systems, Carestream Health, CareView Communications, Chester County, Chevron Corporation, Conde Nast, CSF International, DCG Systems, East Virginia Medical School, EMC, Hopkins County Board of Education, Hot Topic Media, Lattice Semiconductor, Lexnet Consulting Group
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Top Industries
VISITORS READING REVIEWS
Computer Software Company27%
Healthcare Company12%
Government10%
Financial Services Firm10%
VISITORS READING REVIEWS
Computer Software Company32%
Comms Service Provider21%
Manufacturing Company6%
Government5%
Find out what your peers are saying about ServiceNow, Atlassian, Atera and others in IT Service Management (ITSM). Updated: September 2021.
534,226 professionals have used our research since 2012.

Agiloft ITSM ITIL Service Desk Suite is ranked 31st in IT Service Management (ITSM) while N-able MSP Manager is ranked 27th in IT Service Management (ITSM). Agiloft ITSM ITIL Service Desk Suite is rated 0.0, while N-able MSP Manager is rated 0.0. On the other hand, Agiloft ITSM ITIL Service Desk Suite is most compared with BMC Helix ITSM and Ivanti Service Desk , whereas N-able MSP Manager is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshdesk, JIRA Service Management and Salesforce Service Cloud.

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.