We performed a comparison between Agiloft Service Desk Suite and BMC FootPrints Service Core based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"It is stable and its technical support is good and quick."
"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."
"We can track issues easier and run reports on issues to see if there are patterns."
"I have used Tier II BMC support a few times. They were very responsive and recreated my environment in their lab to support me."
"Technical support is good."
"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."
"This product solidly handles incident management, problem management, and change management."
"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The workflow should be made to be more user-friendly. It should also have more granular scalability."
"The mobile version of this product does not support asset management."
"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."
"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."
"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."
"It would be nice if they added the ability to go directly to a form via a deep link URL."
"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."
"The pricing could be a little lower and the product should cover more iTel versions."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while BMC FootPrints Service Core is ranked 25th in Help Desk Software with 10 reviews. Agiloft Service Desk Suite is rated 9.6, while BMC FootPrints Service Core is rated 8.2. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of BMC FootPrints Service Core writes "Scalability is customizable but it is somewhat limited in terms of how granular it can be". Agiloft Service Desk Suite is most compared with , whereas BMC FootPrints Service Core is most compared with ServiceNow.
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