We performed a comparison between Agiloft Service Desk Suite and BMC Remedyforce [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The feature that we like best is the stability of the product."
"It's a stable solution."
"The reporting is very good and you can do incident matching."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"The solution is very good at integrating systems."
"The stability is good. There are no bugs."
"BMC Remedyforce is a good tracking service in general."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"My team finds the search options and the user interface to be really cumbersome."
"There should be some tool to move SRD and SLA from the sandbox to production."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"The product is created to service small to medium-sized businesses. Although it can be used in enterprise settings this choice comes down to properly assessing needs."
"The solution's technical support is in need of a lot of improvement."
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews. Agiloft Service Desk Suite is rated 9.6, while BMC Remedyforce [EOL] is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". Agiloft Service Desk Suite is most compared with , whereas BMC Remedyforce [EOL] is most compared with .
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
