We performed a comparison between Agiloft Service Desk Suite and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"As of late, I really like the BI functions."
"When users have a problem, they report using Service Desk and it is very useful for this."
"The flexibility and being able to connect to multiple products are valuable. It allows to use it the way we want to use it versus the way it came out of the box."
"The new xFlow interface that was introduced for Level 1 analysts really helps the them to achieve the best and fastest result for their users/customers."
"The tool itself is valuable as a result of all its features combined. Therefore, I have found that there is no feature more valuable than another."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"The most valuable features are the requests and incident tracking."
"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The cost of this solution is too high, which is why we're leaving."
"We would like to see them integrate more of a service catalog, which is more of an Amazon-type fill in your bucket, then sign in, once you decide what you want."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"Report solutions are a little short."
"If I had to choose, it would be more around the user interface than the mobile experience."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. Agiloft Service Desk Suite is rated 9.6, while Clarity SM is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Agiloft Service Desk Suite is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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