We performed a comparison between Agiloft Service Desk Suite and Samanage based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."
"The solution has a great filtering feature."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The setting up process is not quite easy. It's quite difficult."
"The system shuts down about once a month which is frustrating."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Samanage is ranked 26th in Help Desk Software with 3 reviews. Agiloft Service Desk Suite is rated 9.6, while Samanage is rated 7.6. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Samanage writes "Detects incidents quickly, improves our SLA performance and solves issues faster". Agiloft Service Desk Suite is most compared with , whereas Samanage is most compared with ServiceNow, SolarWinds Service Desk, Freshservice and JIRA Service Management.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.