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Compare Agiloft Service Desk Suite vs. Sendbird Desk

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Ranking
36th
out of 55 in Help Desk Software
Views
237
Comparisons
155
Reviews
0
Average Words per Review
0
Rating
N/A
45th
out of 55 in Help Desk Software
Views
34
Comparisons
25
Reviews
0
Average Words per Review
0
Rating
N/A
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
540,984 professionals have used our research since 2012.
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Overview

Top rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”

— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different

  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.

Provide on-demand support right within your mobile experience. Resolve issues faster. Keep customers informed and engaged at all times.

Offer
Learn more about Agiloft Service Desk Suite
Learn more about Sendbird Desk
Sample Customers
EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
Information Not Available
Top Industries
VISITORS READING REVIEWS
Computer Software Company44%
Government10%
Insurance Company9%
Healthcare Company9%
No Data Available
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
540,984 professionals have used our research since 2012.

Agiloft Service Desk Suite is ranked 36th in Help Desk Software while Sendbird Desk is ranked 45th in Help Desk Software. Agiloft Service Desk Suite is rated 0.0, while Sendbird Desk is rated 0.0. On the other hand, Agiloft Service Desk Suite is most compared with Zendesk Guide, whereas Sendbird Desk is most compared with Zendesk Support.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.