We performed a comparison between Agiloft Service Desk Suite and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"It is user-friendly and simple to use."
"ServiceNow was the first true enterprise to service management platform."
"Remote access is most valuable."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"It has more extensive features as compared to the other competitors."
"It offers enhanced and efficient communication between the requester and the four pillar EDR through an online chat platform."
"Discovery has reduced, on average, the time to build/deploy devices within our environment by one hour. This may not seem like much but it adds up over time. It also reaps additional time savings with its ability to capture changes through subsequent discoveries over the life of the device."
"The subsequent chain of tasks, I believe, is valuable."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"If you have advanced questions, technical support often doesn't know the answer."
"The pricing of the solution could be better. It's a bit high."
"We would like to have an Asset Management and/or Project Management feature enabled in this version and in the IT Service Management edition."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"The interface requires an upgrade."
"They need to be providing vendors and implementation partners with materials and guidance on implementation."
"Their cloud management is also not that great compared to other products."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while ServiceNow is ranked 1st in Help Desk Software with 210 reviews. Agiloft Service Desk Suite is rated 9.6, while ServiceNow is rated 8.4. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Agiloft Service Desk Suite is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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