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Agiloft Service Desk Suite vs N-able MSP Manager comparison

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Agiloft Logo

Agiloft Service Desk Suite

Read 2 Agiloft Service Desk Suite reviews
107 views|91 comparisons
100% willing to recommend
N-able Logo

N-able MSP Manager

Read 3 N-able MSP Manager reviews
533 views|408 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Agiloft Service Desk Suite and N-able MSP Manager based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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767,847 professionals have used our research since 2012.
Featured Review
Anonymous User
It's customizable, can be developed easily, and free, but only up to a certain number of users.
This product has provided us with a tool to perform a successful trial with our customer and receive their stamp of approval to move beyond the... Read more →
EfstathiosDamianos
Helps with support cases and tickets
The solution helps us with the knowledge of support cases and tickets.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Our customer service and productivity have increased in quality and quantity since using this product."

More Agiloft Service Desk Suite Pros →

"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use.""This is a premier product and it has been around for a long time.""I am impressed with the tool's integration with our mail system."

More N-able MSP Manager Pros →

Cons
"We have found the documentation a bit confusing at times. This area could use some improvement."

More Agiloft Service Desk Suite Cons →

"The tool needs to improve its customization of the user interface.""What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.""Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."

More N-able MSP Manager Cons →

Pricing and Cost Advice
  • "Agiloft has by far the best entry point for both cost and learning curve."
  • "After about six months, we started making a return on our investment at more than 300%."

    • More Agiloft Service Desk Suite Pricing and Cost Advice →

  • "Don't get scared of the price tag because it's definitely worth it."
  • "I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
  • "I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."

    • More N-able MSP Manager Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about N-able MSP Manager?
    Top Answer:I am impressed with the tool's integration with our mail system.
    Read all 3 answers   →
    What needs improvement with N-able MSP Manager?
    Top Answer:The tool needs to improve its customization of the user interface.
    Read all 3 answers   →
    What is your primary use case for N-able MSP Manager?
    Top Answer:We use the solution for the instant management of our support customers.
    Read all 3 answers   →
    Ranking
    40th
    out of 59 in Help Desk Software
    Views
    107
    Comparisons
    91
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    27th
    out of 59 in Help Desk Software
    Views
    533
    Comparisons
    408
    Reviews
    1
    Average Words per Review
    298
    Rating
    7.0
    Comparisons
    Also Known As
    SolarWinds LOGICnow, SolarWinds MSP Manager
    Learn More
    Agiloft
    N-able
    Overview

    Top rated by analysts and users

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

    Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

    With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”

    — Dave Ross, Cal Poly


    Get more information | Try it now | Request a demo


    What Makes Us Different

    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

    • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
    • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
    • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
    • Complete customer and knowledge management with a branded portal.
    • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
    Sample Customers
    EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
    Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
    Top Industries
    No Data Available
    VISITORS READING REVIEWS
    Computer Software Company20%
    Manufacturing Company8%
    Financial Services Firm8%
    Media Company8%
    Company Size
    No Data Available
    VISITORS READING REVIEWS
    Small Business44%
    Midsize Enterprise12%
    Large Enterprise43%
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
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    767,847 professionals have used our research since 2012.

    Agiloft Service Desk Suite is ranked 40th in Help Desk Software while N-able MSP Manager is ranked 27th in Help Desk Software with 3 reviews. Agiloft Service Desk Suite is rated 9.6, while N-able MSP Manager is rated 8.4. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of N-able MSP Manager writes "We can do all the things with it and manage a ton of clients with a small IT team". Agiloft Service Desk Suite is most compared with , whereas N-able MSP Manager is most compared with JIRA Service Management, ServiceNow and Freshdesk.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.