Agiloft Service Desk Suite vs Spiceworks

Agiloft Service Desk Suite is 34th in Help Desk Software, and Spiceworks is 6th in Help Desk Software. The top reviewer of Spiceworks writes "​Tracking common issues has been improved.​​". Agiloft Service Desk Suite is most often compared with Zendesk, JIRA Service Desk and Micro Focus Service Manager. Spiceworks is most often compared with Zabbix, Nagios XI and JIRA Service Desk. See also Agiloft Service Desk Suite Reviews, Spiceworks Reviews, and our list of Best Help Desk Software Companies.
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Based on 26 reviews.
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Top Comparisons
Top ComparisonsSee more Agiloft Service Desk Suite competitors »
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Compared 8% of the time.
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Compared 7% of the time.
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Compared 3% of the time.
See more Spiceworks competitors »
OverviewQuestionmark icon
OverviewTop rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.

“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly

Get more information | Try it now | Request a demo

What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersEMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, CSF International (CSFi), DCG systems, ENKI, Hopkins County Board of Education, MVTS TechnologiesBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Quotes From Members Comparing Agiloft Service Desk Suite vs Spiceworks
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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