Agiloft Service Desk Suite vs Spiceworks

Agiloft Service Desk Suite is ranked 36th in Help Desk Software vs Spiceworks which is ranked 6th in Help Desk Software with 5 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Agiloft Service Desk Suite is most compared with JIRA Service Desk, Zendesk and LiveChat. Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus.
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Quotes From Members Comparing Agiloft Service Desk Suite vs Spiceworks

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Ranking
RANKING
Views
1,242
Comparisons
294
Reviews
0
Followers
286
Avg. Rating
N/A
Views
11,489
Comparisons
5,024
Reviews
6
Followers
607
Avg. Rating
7.8
Top Comparisons
Top ComparisonsSee more Agiloft Service Desk Suite competitors »
Compared 30% of the time.
Compared 14% of the time.
See more Spiceworks competitors »
Website/Video
Website/VideoAgiloft
Spiceworks
Overview
OverviewTop rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
OFFER
Learn more about Agiloft Service Desk Suite
Learn more about Spiceworks
Sample Customers
Sample CustomersEMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS TechnologiesBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
13%
Retailer
9%
Construction Company
9%
Non Profit
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company Size
Company Size
No Data Available
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
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