Agiloft Service Desk Suite vs. Spiceworks

Agiloft Service Desk Suite is ranked 14th in Help Desk Software with 1 review vs Spiceworks which is ranked 8th in Help Desk Software with 4 reviews. The top reviewer of Agiloft Service Desk Suite writes "Our customer service and productivity have increased in quality and quantity since using this product". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Agiloft Service Desk Suite is most compared with JIRA Service Desk, Zendesk and Samanage. Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk.
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Quotes From Members Comparing Agiloft Service Desk Suite vs. Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
Our customer service and productivity have increased in quality and quantity since using this product.

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Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

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Cons
We have found the documentation a bit confusing at times. This area could use some improvement.

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The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

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Pricing and Cost Advice
Agiloft has by far the best entry point for both cost and learning curve.After about six months, we started making a return on our investment at more than 300%.

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It's free.The product is free! Get it now.

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Ranking
Views
1,290
Comparisons
112
Reviews
1
Followers
162
Avg. Rating
10.0
Views
12,480
Comparisons
3,492
Reviews
4
Followers
412
Avg. Rating
8.5
Unranked
In Help Desk Software
Top Comparisons
See more Agiloft Service Desk Suite competitors »
Compared 30% of the time.
Compared 14% of the time.
Compared 8% of the time.
See more Spiceworks competitors »
Compared 29% of the time.
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Agiloft
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Spiceworks
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Overview
Top rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


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What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
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Sample Customers
EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS TechnologiesBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
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304,717 professionals have used our research since 2012.
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