Agiloft Service Desk Suite vs Spiceworks

Agiloft Service Desk Suite is ranked 33rd in Help Desk Software with 0 reviews vs Spiceworks which is ranked 6th in Help Desk Software with 6 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". Agiloft Service Desk Suite is most compared with Zendesk, JIRA Service Desk and Micro Focus Service Manager. Spiceworks is most compared with Zabbix, Nagios XI and JIRA Service Desk.
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Most Helpful Review
Use Agiloft Service Desk Suite? Share your opinion.
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SystemsAdmin480
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Quotes From Members Comparing Agiloft Service Desk Suite vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
252,993 professionals have used our research since 2012.
Ranking
RANKING
Views
1,715
Comparisons
495
Reviews
0
Followers
393
Avg. Rating
N/A
Views
13,931
Comparisons
6,330
Reviews
10
Followers
814
Avg. Rating
7.6
Top Comparisons
Top ComparisonsSee more Agiloft Service Desk Suite competitors »
Zabbix logo twitter bigger
Compared 7% of the time.
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Compared 6% of the time.
Charlie cmyk cyan
Compared 2% of the time.
See more Spiceworks competitors »
Website/Video
Website/VideoAgiloft
  • Vendor 28896 screenshot 1514066167
Spiceworks
  • Vendor 8037 screenshot 1514061937
OverviewQuestionmark icon
OverviewTop rated by analysts and users

Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

What we can do for you

Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly


Get more information | Try it now | Request a demo


What Makes Us Different
  • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
  • Available both as a hosted cloud solution and as an in-house deployment.
  • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
  • One affordable price that includes all features and functionality. No hidden fees, no surprises.
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersEMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS TechnologiesBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
No Data Available
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
33%
Midsize Enterprise
38%
Large Enterprise
30%
Help desk software report from it central station 2018 01 20 thumbnail
Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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252,993 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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