• Home
  • Agiloft Service Desk Suite vs. Symantec ServiceDesk [EOL]

Agiloft Service Desk Suite vs Symantec ServiceDesk [EOL] comparison

Cancel
You must select at least 2 products to compare!
Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Agiloft Service Desk Suite and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
Download the complete report
768,578 professionals have used our research since 2012.
Featured Review
Anonymous User
It's customizable, can be developed easily, and free, but only up to a certain number of users.
This product has provided us with a tool to perform a successful trial with our customer and receive their stamp of approval to move beyond the... Read more →
Ricardo-Lorenzi
Intuitive design, well integrated, and reliable
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Our customer service and productivity have increased in quality and quantity since using this product."

More Agiloft Service Desk Suite Pros →

"I have found the overall features useful, it is intuitive and integrated."

More Symantec ServiceDesk [EOL] Pros →

Cons
"We have found the documentation a bit confusing at times. This area could use some improvement."

More Agiloft Service Desk Suite Cons →

"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."

More Symantec ServiceDesk [EOL] Cons →

Pricing and Cost Advice
  • "Agiloft has by far the best entry point for both cost and learning curve."
  • "After about six months, we started making a return on our investment at more than 300%."

    • More Agiloft Service Desk Suite Pricing and Cost Advice →

    Information Not Available
    Ranking
    40th
    out of 59 in Help Desk Software
    Views
    107
    Comparisons
    91
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Unranked
    In Help Desk Software
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    768,578 professionals have used our research since 2012.
    Comparisons
    Learn More
    Agiloft
    Broadcom
    Overview

    Top rated by analysts and users

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

    Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

    With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.


    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”

    — Dave Ross, Cal Poly


    Get more information | Try it now | Request a demo


    What Makes Us Different

    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes.

    Sample Customers
    EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
    Information Not Available
    Buyer's Guide
    Help Desk Software
    April 2024
    Download Free Report
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software. Updated: April 2024.
    DOWNLOAD NOW
    768,578 professionals have used our research since 2012.

    Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Agiloft Service Desk Suite is rated 9.6, while Symantec ServiceDesk [EOL] is rated 8.0. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". Agiloft Service Desk Suite is most compared with , whereas Symantec ServiceDesk [EOL] is most compared with .

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.