Compare Aisera AI Customer Service vs. SysAid

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Aisera AI Customer Service Logo
119 views|98 comparisons
SysAid Logo
1,157 views|647 comparisons
Top Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
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Pricing and Cost Advice
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"SysAid is a good solution, especially from a pricing perspective.""We saw our investment back at the end of year one.""Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.""Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

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Top Answer: The simplicity of the solution is excellent.
Top Answer: The pricing is very good. It's an affordable tool in comparison to other market leaders.
Top Answer: In terms of the main ITSM tool, the product is not good at automation which is the main reason we are looking for a different option and migrating away from it. Monitoring in our organization needs… more »
Ranking
39th
out of 55 in Help Desk Software
Views
119
Comparisons
98
Reviews
0
Average Words per Review
0
Rating
N/A
5th
out of 55 in Help Desk Software
Views
1,157
Comparisons
647
Reviews
7
Average Words per Review
1,907
Rating
8.1
Comparisons
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Overview

End-to-End Enterprise Service Automation

More and more organizations are successfully turning to AI to solve business challenges and create value. Now, Aisera is automating the resolution of service issues to deliver a scalable, personalized, proactive and secure AI Service Experience across enterprise domains. The world’s first AI Service Management (AISM) solution transforms service-oriented groups like IT, HR, facilities, sales, customer service, and operations. Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

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Sample Customers
8x8, Mcafee, Autodesk
Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Top Industries
No Data Available
VISITORS READING REVIEWS
Comms Service Provider23%
Computer Software Company22%
Retailer13%
Government6%
Company Size
No Data Available
REVIEWERS
Small Business38%
Midsize Enterprise13%
Large Enterprise50%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: September 2021.
536,548 professionals have used our research since 2012.

Aisera AI Customer Service is ranked 39th in Help Desk Software while SysAid is ranked 5th in Help Desk Software with 7 reviews. Aisera AI Customer Service is rated 0.0, while SysAid is rated 8.2. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". Aisera AI Customer Service is most compared with ServiceNow, whereas SysAid is most compared with ServiceNow, Spiceworks, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management.

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