Anonymous UserDirector of operations at a computer software company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"SysAid is a good solution, especially from a pricing perspective."
"We saw our investment back at the end of year one."
"Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you."
"Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."
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End-to-End Enterprise Service Automation
More and more organizations are successfully turning to AI to solve business challenges and create value. Now, Aisera is automating the resolution of service issues to deliver a scalable, personalized, proactive and secure AI Service Experience across enterprise domains. The world’s first AI Service Management (AISM) solution transforms service-oriented groups like IT, HR, facilities, sales, customer service, and operations. Aisera empowers organizations with business uptime, improved productivity, cost reduction, and a consumer-like self-service experience for both employees and customers.
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
Aisera AI Customer Service is ranked 39th in Help Desk Software while SysAid is ranked 5th in Help Desk Software with 7 reviews. Aisera AI Customer Service is rated 0.0, while SysAid is rated 8.2. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". Aisera AI Customer Service is most compared with ServiceNow, whereas SysAid is most compared with ServiceNow, Spiceworks, ManageEngine ServiceDesk Plus, TOPdesk and JIRA Service Management.
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